Bianca Green
Alexandria,VA
Summary
Dedicated security professional with strong customer service skills and a focus on conflict resolution. Experienced in conducting effective patrols and responding to emergencies, ensuring safety and security for all.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Securtiy Officer
Allied Universal Security Services
Washington, District of Columbia
12.2025 - Current
- Conducted routine patrols to deter and detect suspicious activities, enhancing safety and security for museum visitors.
- Monitored surroundings vigilantly during shifts to ensure safety.
- Responded promptly to emergencies and incidents.
- Adhered to post orders while maintaining a visible presence around the property.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched bags manually to identify prohibited items and contraband.
- Operated communication systems between officers stationed throughout the facility.
- Provided customer service by addressing inquiries from staff and visitors.
Vault Processor
Brinks Armored
Belstville , MD
02.2022 - 12.2025
- Processed cash and coin deposits, ensuring secure transportation to financial institutions.
- Prepared routes by scanning currency and confirming readiness for timely delivery by messengers.
- Inputted Bank of America, Wells Fargo, and Federal Reserve orders daily to maintain accurate records.
- Issued guns, truck keys, route keys, currency, route paperwork, scanners, and coins to all messengers daily.
- Replaced broken scanners to ensure operational efficiency.
- Answered customer inquiries and requests via phone to provide timely assistance.
Barista Shift Lead
Starbucks
Washington, District of Columbia
10.2012 - 02.2022
- Supervised daily operations to maintain efficient workflow during shifts.
- Trained new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service and resolved conflicts efficiently.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed inventory levels and coordinated timely stock replenishment.
- Organized staff schedules to maximize coverage during peak hours.
- Maintained cleanliness and organization of workstations throughout the shift.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Collaborated with management to implement new store initiatives and promotions.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Education
Associate of Applied Science - Patient Service Representative
Community College of Philadelphia
Philadelphia, PA05-2016
High School Diploma -
School Without Walls
Washington, DC06-2007
Skills
- Security guard license
- Firearms training
- First aid certified
- Customer service
- Problem solving
- Time management
- Customer service
- Conflict resolution
- Leadership skills
- Security guard license
- Surveillance techniques
Certification
- First Aide and CPR certified
- Conceal to Carry License
- Security Guard License
- Food Safety License
Timeline
Securtiy Officer
Allied Universal Security Services
12.2025 - Current
Vault Processor
Brinks Armored
02.2022 - 12.2025
Barista Shift Lead
Starbucks
10.2012 - 02.2022
Associate of Applied Science - Patient Service Representative
Community College of Philadelphia
High School Diploma -
School Without Walls