Bianca Griffin
Canton,MS
Summary
Resourceful Custodian knowledgeable about unique cleaning procedures paired with deep familiarity of major health codes and standards. Versed in meticulously cleaning and maintaining buildings, grounds and facilities. Strong understanding of chemical liquids and hazardous components.
Results-driven Customer Solutions Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and communication technologies. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overall a great responsible and reliable individual, punctual and people friendly.
Overview
12
12
years of professional experience
Work History
Custodian
Madison Healthplex Performance Center
Madison, Ms
12.2021 - Current
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
Customer solution specialist
Comcast
Madison, Ms
08.2017 - 11.2023
- Maintained accurate records of all customer interactions in the company's database system.
- Managed multiple tasks simultaneously while maintaining accuracy of work performed.
- Greeted customers and provided prompt, friendly customer service.
- Trained in high call volume environments, adeptly managing multiple customer interactions to maintain service quality.
- Attended regular meetings with other Customer Solutions Specialists to discuss strategies for enhancing the overall customer experience.
- Identified needs of customers promptly and efficiently.
- Performed routine maintenance checks on equipment used by the Customer Solutions Department.
- Created comprehensive reports on customer service activities and performance metrics.
- Provided technical support to customers via phone, email, and live chat.
- Assisted customers with product selection, purchase decisions and inquiries regarding products or services.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
Customer Service Representative
Xerox
Madison, Ms
02.2016 - 06.2017
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Provided accurate, valid, and complete information to customers.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Shipping and Receiving Clerk
Belflex Staffing
Madison, Ms
05.2015 - 06.2016
- Maintained accurate records of all goods received and distributed in the warehouse.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Processed returns efficiently according to company policies and procedures.
- Performed regular cycle counts to maintain accurate inventory records.
- Monitored inventory levels and re-ordered supplies when necessary.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Managed inventory levels through accurate record keeping.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Monitored merchandise received and shipped from facility in computer system.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared documentation to track and report on damaged or missing items.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Customer Service Cashier
Rite Aid
Ridgeland, Mississippi
08.2013 - 05.2014
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Operated cash registers to process payments for goods and services.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Education
High School Diploma -
Canton Public High School
Canton, Ms05-2012
Some College (No Degree) - Applied Psychology
Holmes Community College
Ridgeland, MississippiSkills
- Building inspections
- Safety compliance
- Equipment operation
- Supply management
- Deep cleaning
- Inventory tracking
- Customer service
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Record keeping
- Restroom cleaning
- Data entry
- Document preparation
- Typing speed
- File management
- Inventory management
Languages
English
Full Professional
Timeline
Custodian
Madison Healthplex Performance Center
12.2021 - Current
Customer solution specialist
Comcast
08.2017 - 11.2023
Customer Service Representative
Xerox
02.2016 - 06.2017
Shipping and Receiving Clerk
Belflex Staffing
05.2015 - 06.2016
Customer Service Cashier
Rite Aid
08.2013 - 05.2014
High School Diploma -
Canton Public High School
Some College (No Degree) - Applied Psychology
Holmes Community College