Bianca Harold
Conley,GA
Summary
Dedicated professional with a strong focus on customer service, problem-solving, and attention to detail. Successfully advocated for client needs while managing customer relationships, ensuring optimal support and satisfaction.
Overview
16
16
years of professional experience
Work History
Direct Care Professional
Acumen Fiscal Agent
Stone Mountain, GA
05.2010 - Current
- Provided compassionate care and support to individuals with disabilities in daily activities.
- Advocated for client needs within community resources, ensuring access to necessary services and support.
- Assisted clients in developing life skills, enhancing independence and self-sufficiency.
- Maintained accurate documentation of client progress and care plans for compliance purposes.
- Collaborated with interdisciplinary teams to create and implement individualized care strategies.
Car Rental Agent
Golden Gate Logistics
Atlanta, GA
01.2017 - 03.2020
- Managed vehicle inventory to ensure availability and optimal allocation of resources.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Conducted vehicle inspections to maintain quality standards and safety compliance.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
Education
MBA - Business Administration
American InterContinental University
Atlanta, GA10-2025
Timeline
Car Rental Agent
Golden Gate Logistics
01.2017 - 03.2020
Direct Care Professional
Acumen Fiscal Agent
05.2010 - Current
MBA - Business Administration
American InterContinental University