Frankline fonanjei
Milford,MA
Summary
Accomplished Direct Care Professional with expertise in compassionate caregiving and teamwork, enhancing client independence at The Guild For Human Services. Optimized patient care through effective communication and de-escalation techniques. Successfully implemented behavioral interventions, improving engagement and reducing challenging behaviors by 30%. Proficient in case documentation and HIPAA compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Professional
The Guild For Human Services
01.2020 - Current
- Provided compassionate support to individuals with disabilities, promoting independence and enhancing quality of life.
- Monitored daily activities and documented progress, ensuring compliance with regulatory standards and organizational policies.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted individuals with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported individual's'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of individual progress, medication administration, and incident reports to ensure effective communication among team members.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Built trust between staff members through open communication about challenges and successes within the team.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Implemented behavioral interventions, improving client engagement and reducing challenging behaviors.
Principal Order Operations Specialist
Aspen Tech
03.2022 - 04.2023
- Process customer agreements to allow for the proper establishment of professional services projects and orders.
- Optimized supply chain logistics to improve delivery times and reduce transportation costs.
- Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.
- Remediates 30-50 orders for accuracy of payments, addresses, payment terms, and license fulfillment configurations.
- Coordinates the resolution of discrepancies with sales account managers and ensures timely resolution or makes corrections internally to avoid extended hold periods for customer orders.
- Ensured 4 ad-hoc project teams lived agile principles and actively practiced the scrum framework.
- Facilitated communication between departments to enhance collaboration and resolve operational challenges effectively.
Scheduling Coordinator
Ensure Healthcare Inc
06.2020 - 01.2022
- Coordinated scheduling for patient appointments, ensuring optimal utilization of resources.
- Managed calendar updates and adjustments to enhance operational efficiency.
- Collaborated with healthcare staff to streamline communication regarding appointment changes.
- Implemented new scheduling software features, enhancing user experience and accuracy.
- Assisted in training new team members on scheduling protocols and systems.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Reduced staff overtime with effective shift planning and coordination.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Science - Science
University of Buea
Buea Cameroon04-2013
Skills
- Teamwork and cooperation
- Compassionate caregiving
- Patient care
- Emotional support
- Meal preparation
- First aid and CPR
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Case documentation
- ADL support
- De-escalation techniques
- Charting and documentation
Certification
- PCA - Personal Care Aide
- DCA - Direct Care Aide
Languages
English
Full Professional
French
Full Professional
Timeline
Principal Order Operations Specialist
Aspen Tech
03.2022 - 04.2023
Scheduling Coordinator
Ensure Healthcare Inc
06.2020 - 01.2022
Direct Care Professional
The Guild For Human Services
01.2020 - Current
Bachelor of Science - Science
University of Buea