Bianca Hayes
Houston,TX
Summary
www.linkedin.com/in/-biancahayes
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Gulf Coast Regional Blood Center
Houston, TX
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Front Dest Receptionist
Teeter Totter Village
Houston, TX
01.2019 - Current
- Cross Functional Leadership: Expert level understanding of childcare protocols as they related to daily procedures, logistics, risks to children/staff safety, and data evaluation analysis.
- Patient Focused Service & Leadership: As a first point of contact, engage in meaningful relationship inhibitors while performing administrative task such as: overseeing and supporting collection of essential documents during enrollment, account reconciliation, developing tracking system for ordering supplies, inventory systems, and various organizational systems, fostering improved care to children & their families.
- Business Operations Management: Consistently takes initiative to streamline internal processes, enhance clientele satisfaction, and maintain organizational efficiency in a matrix environment.
- Financial Reporting: Contributes to the development and implementation of financial management processes to provide accurate, current and complete disclosure of specific financial performance analysis/feedback by pulling various data reports.
- Clinical Documentation Management: Manage the lifecycle of documents and records, such as: Standard Operating Procedures, Work Instructions, Childcare Forms, Protocols, Reports, ensuring that document protection, retention and review systems are compliant with internal and external standards.
Mailhandler
United States Postal Service, USPS
Houston, TX
06.2013 - Current
- Organizational leadership: Oversaw and prioritized daily objectives and facilitated respective workflow, taking overall responsibility of ensuring appropriate production-level documentation is completed.
- Document management: Managed and maintained information and large volumes of mail for the purpose of manual delivery and scanning into an automated work distribution system.
- Cross-functional relationship management: Acted as a subject matter (SME), implementing all mailroom procedures, leading projects and staff training initiatives; sharing best practices as appropriate/required.
- Risk mitigation: Collects, reviews, and monitors required documentation and informs, implements, and communicates all inconsistencies to upper level management.
- Training & Development: Performed comprehensive training and development, progress monitoring activities in compliance with local laws & regulations and company protocol.
Education
Some College (No Degree) - Nursing
Texas Woman's University
Denton, TXAssociate of Arts -
Houston Community College
Houston, TX12.2021
Skills
- Microsoft Suite applications, Zoom, WebEx, Outlook
- Adolescent centered-care support
- Customer relationship management
- Action planning
- SOP development (standard operating procedures)
- Quality assurance control
- Data evaluation
- Regulatory document control
- Regulatory compliance
- Organizational leadership
- Risk mitigation
- Staff training and development
- Business operations development
- Project management
- Cross-functional leadership
- Improvement planning & implementation
- Prioritization
- Strong interpersonal communicator
- Financial analysis
- Administrative leadership
- Inventory oversight
Certification
Phlebotomist Certification
Timeline
Phlebotomist
Gulf Coast Regional Blood Center
08.2023 - Current
Front Dest Receptionist
Teeter Totter Village
01.2019 - Current
Mailhandler
United States Postal Service, USPS
06.2013 - Current
Some College (No Degree) - Nursing
Texas Woman's University
Associate of Arts -
Houston Community College