Bianca Hicks
Flint
Summary
Compassionate and service-driven professional with 10 years of experience in crisis intervention, community engagement, public service, and behavioral health response. Skilled in building rapport with diverse populations, de-escalating high-stress situations, connecting individuals with resources, and collaborating with multidisciplinary teams. Passionate about supporting individuals facing mental health, substance use, housing, and social service challenges while promoting positive outcomes and community well-being.
Overview
11
11
years of professional experience
Work History
Police Deputy
Genesee County Sheriff's Office
08.2022 - Current
- Respond to a wide variety of emergency and non-emergency calls, utilizing critical thinking, sound judgment, and effective problem-solving skills in dynamic environments.
- Conduct investigations, gather and document evidence, interview victims, witnesses, and suspects, and prepare detailed reports and court documentation.
- Build positive relationships with community members while serving as a resource and point of contact during crises and challenging life circumstances.
- Provide crisis intervention and de-escalation during incidents involving mental health concerns, substance use disorders, domestic violence, trauma, and individuals in emotional distress.
- Collaborate with healthcare providers, social workers, schools, community agencies, and other stakeholders to connect individuals and families with appropriate resources and services.
- Assist vulnerable populations in navigating behavioral health, social service, housing, and support systems.
- Maintain professionalism and effective communication while working with individuals from diverse cultural, socioeconomic, and educational backgrounds.
- Manage high-stress situations while prioritizing public safety, conflict resolution, and compassionate service.
Corrections Officer
Washtenaw County Sheriff's Office
07.2021 - 07.2022
- Maintained the safety and security of inmates, staff, and visitors within a correctional environment while adhering to established policies and procedures.
- Built professional rapport with diverse populations and effectively communicated with inmates, coworkers, medical personnel, and other stakeholders.
- Assisted inmates with daily needs, resource requests, and access to facility services while maintaining professionalism and respect.
- Utilized conflict resolution, crisis intervention, and de-escalation techniques to manage challenging and potentially volatile situations.
- Monitored inmate behavior and identified concerns related to safety, mental health, medical needs, and overall well-being.
- Maintained composure and exercised sound judgment when responding to emergencies, disturbances, and high-stress situations.
- Documented incidents, observations, and interactions accurately and thoroughly in accordance with departmental standards.
- Collaborated with correctional staff, healthcare providers, and support personnel to promote a safe and secure environment.
Receptionist
J.V. Contracting, Inc.
04.2018 - 06.2021
- Served as the primary point of contact for foremen, employees, inspectors, clients, and subcontractors through phone, email, and in-person communication.
- Coordinated and processed documentation, reports, and project-related paperwork while ensuring accuracy and compliance with company requirements and deadlines.
- Entered, maintained, and verified data within company databases and record-keeping systems.
- Reviewed submitted paperwork for completeness and accuracy, working directly with field personnel to resolve discrepancies and obtain missing information.
- Managed incoming phone calls, emails, and inquiries, providing timely responses and directing requests to appropriate personnel.
- Assisted with billing and invoicing processes, including collecting required documentation, verifying job information, preparing invoices, and maintaining accurate financial records.
- Tracked project documentation and billing deadlines to support timely submission and payment processing.
- Maintained organized electronic and physical filing systems to ensure efficient retrieval of records and documentation.
- Demonstrated strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
Corrections Officer / Deputy
Genesee County Sheriff's Office
12.2015 - 04.2018
- Processed, reviewed, and explained court, booking, and legal documentation to incarcerated individuals, ensuring understanding of procedures and requirements.
- Conducted records reviews and utilized law enforcement databases to verify information and support investigations and decision-making.
- Maintained professional communication with inmates, coworkers, court personnel, partner agencies, and members of the public.
- Built rapport with diverse populations while addressing questions, concerns, and requests in a respectful and professional manner.
- Monitored inmate welfare and responded to medical, mental health, and safety concerns in a timely manner.
- Utilized crisis intervention, conflict resolution, and de-escalation techniques to effectively manage challenging and high-stress situations.
- Maintained detailed and accurate documentation while ensuring compliance with departmental policies, legal standards, and confidentiality requirements.
- Collaborated with correctional staff, healthcare providers, and external agencies to promote safety, security, and continuity of services.
- Demonstrated sound judgment, adaptability, and professionalism while working in a fast-paced and dynamic environment.
Education
High School Diploma -
Island Coast High School
Cape Coral, Fl06-2009
Certified Police -
Mott Community Collage
Flint, Mi12-2023
Bachelor of Science - Criminal Justice
Oakland University
Auburn Hills, Mi12-2019
Bachelor of Science - Economics
Eastern Michigan University
Ypsilanti, Mi12-2015
Bachelor of Science - Criminal Justice
South University
Novi, Mi12-2014
Skills
Community Outreach & Engagement
Client Advocacy
Resource Navigation & Referral Coordination
Mental Health Response
Care Coordination
Crisis Intervention Team (CIT) Trained
Microsoft Office Suit
Timeline
Police Deputy
Genesee County Sheriff's Office
08.2022 - Current
Corrections Officer
Washtenaw County Sheriff's Office
07.2021 - 07.2022
Receptionist
J.V. Contracting, Inc.
04.2018 - 06.2021
Corrections Officer / Deputy
Genesee County Sheriff's Office
12.2015 - 04.2018
High School Diploma -
Island Coast High School
Certified Police -
Mott Community Collage
Bachelor of Science - Criminal Justice
Oakland University
Bachelor of Science - Economics
Eastern Michigan University
Bachelor of Science - Criminal Justice
South University