Bianca Hollimon
Philadelphia,PA
Summary
Manager with 6 years experience in banquet and restaurant management as well as 10 years overall in the hospitality field. Seeking an opportunity to expand knowledge in marketing and sales while utilizing communication and customer service skills to complete the company objective.
Overview
9
9
years of professional experience
Work History
Ambassador Volunteer
Elder Options
10.2022 - 04.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided IT support by setting up and maintaining zoom meeting's.
- Represented organization positively and professionally while providing community with much-needed services about COVID vaccines.
- Assisted with over 20+ special events and programs, promoting vaccinations in elder communities.
- Used strong interpersonal communication skills to convey information to others.
Front Desk Receptionist
Premier Orthopedics And Sports Medicine
01.2021 - 04.2021
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed patient appointments through scheduling system.
- Entered and updated sensitive patient demographics information in compliance with HIPPA laws.
- Collected co-pay payments and recorded patient insurance information as needed
Assistant Banquet Events Manager
Hilton Hotel, Penns Landing
08.2019 - 03.2020
- Orchestrated team stand-up meetings to delegate pre and post event duties to staff
- Properly calculated and checked labor hours and tips through Excel program, then used to submit weekly payroll to accounting
- Successfully orchestrated 100+ persons weddings and events, while communicating with all departments for any specialty needs ensuring highest level of satisfaction.
- Participated in weekly BEO meetings to interpret instructions to schedule and set up events to client specifications.
- Oversaw balancing of cash registers, reconciled transactions and deposits when applicable
- Liaised with client to monitor logistics and timelines ensuring satisfactory service resulting in higher customer approval ratings
Food and Beverage Operations Manager
Golden Eagle Country Club
02.2014 - 06.2019
- Effectively did weekly scheduling of 25 employees for various banquets and restaurant shifts while maintaining low employee turnover rate
- Ensured closing resets were completed for upcoming banquet functions and proper closing standards for the restaurant, and completed daily sales sheets and secured the building upon departure.
- Assisted customer/ member complaint resolution along with reporting necessary incidents to the general manager.
- Collaborated with marketing and sales director as well as executive chef to generate an efficient forecast to present to the general manager.
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol for establishment
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Education
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
Philadelphia, PA05.2024
High School Diploma -
Coral Reef Senior High School
Miami, FL05.2010
Skills
- Proficient in Email/Microsoft Office 365/ POS Systems
- Staff Management: Hire/Fire, Train & Schedule 25 Employees
- Workflow Planning/ Report Preparation
- Inventory Control
- Operational protocols
- Invoicing and collections/ Credit Card Processing
Timeline
Ambassador Volunteer
Elder Options
10.2022 - 04.2023
Front Desk Receptionist
Premier Orthopedics And Sports Medicine
01.2021 - 04.2021
Assistant Banquet Events Manager
Hilton Hotel, Penns Landing
08.2019 - 03.2020
Food and Beverage Operations Manager
Golden Eagle Country Club
02.2014 - 06.2019
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
High School Diploma -
Coral Reef Senior High School
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