Bianca Kolessa
Lake Worth,FL
Summary
Committed professional with extensive experience in supervisory roles, adept at optimizing team performance and driving operational excellence. Known for fostering collaborative work environment and achieving significant results under tight deadlines. Reliable and adaptive, with key skills in leadership and strategic planning.
Overview
10
10
years of professional experience
Work History
Manager/Supervisor
Royal Maid Service
West Palm Beach, FL
01.2020 - Current
- Maintained cleanliness and sanitation standards across multiple facilities.
- Operated industrial cleaning equipment to ensure efficient task completion.
- Trained new staff on best practices for cleaning protocols and safety measures.
- Developed streamlined cleaning schedules to enhance operational efficiency.
- Inspected and restocked cleaning supplies to maintain inventory levels.
- Collaborated with team members to optimize workflow and improve service delivery.
- Implemented environmentally friendly cleaning solutions, reducing chemical usage.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
Barista
Starbucks
West Palm Beach, FL
03.2016 - 01.2020
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstation, adhering to health and safety standards.
- Provided exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Trained new baristas on beverage preparation techniques and operational procedures.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate of Science -
Palm Beach State College
Lake Worth, FL01-2029
GED -
Chuck Shaw Technical Education Center
West Palm Beach, FL12-2024
Skills
- Training and mentoring
- Team management
- Innovation and creativity
- Staff development
- Customer service
- Attention to detail
- Goal oriented
- Decision-making
- Relationship building
- Team building
- Safety protocols
- Staff discipline
- Employee motivation
- Coaching and mentoring
- Quality control
- Workflow management
Timeline
Manager/Supervisor
Royal Maid Service
01.2020 - Current
Barista
Starbucks
03.2016 - 01.2020
Associate of Science -
Palm Beach State College
GED -
Chuck Shaw Technical Education Center