Bianca Landaverde
ASHEVILLE,North Carolina
Summary
Bilingual professional with 3 years of experience in nonprofit operations, customer service, and hospitality. Skilled in training, event coordination, financial processing, and graphic design, with proficiency in POS systems, OpenTable, and Square platform. Dedicated to fostering positive relationships and enhancing organizational visibility through effective communication and resource management.
Overview
7
7
years of professional experience
Work History
Operations and Finance Assistant
Colaborativa La Milpa
Asheville, NC
01.2022 - 12.2024
- Maintained and updated websites for six affiliated nonprofit organizations, ensuring accuracy and bilingual consistency
- Designed bilingual flyers and social media posts for events, increasing visibility and engagement within a diverse community
- Provided comprehensive support across all nonprofit branches in both English and Spanish, facilitating clear communication and resource sharing
- Processed cash and check deposits for multiple organizations, managing accurate, bilingual financial records
- Assisted with donor communications in both languages, fostering positive relationships and supporting fundraising initiatives
- Coordinated logistics for staff meetings, including food arrangements, interpretation services, setup, and cleanup
- Managed monthly office supply inventory, ensuring availability of essentials like printer paper, tissues, and coffee
- Oversaw production of branded merchandise, including t-shirts, stickers, and pens, to enhance organizational visibility and engagement
Crew Member
Chipotle Mexican Grill
Asheville, NC
02.2021 - 12.2021
- Delivered exceptional customer service, ensuring a positive dining experience for customers through attentive interaction and efficient order processing
- Demonstrated proficiency in food preparation, maintaining high standards of quality, taste, and cleanliness in a fast-paced environment
- Operated kitchen equipment, prepared fresh ingredients, and assembled food orders in compliance with safety and hygiene regulations
- Promoted to Certified Trainer after a few months, responsible for onboarding and training new team members on operational procedures, food safety standards, and customer service expectations
- Assisted Spanish-speaking guests by providing excellent service and helping them navigate the menu, overcoming language barriers to enhance their dining experience
- Proficient in using the POS system to process orders, handle payments, and manage customer transactions accurately and efficiently
- Worked collaboratively with team members to ensure smooth service during peak hours, contributing to a positive and productive workplace atmosphere
- Assisted with inventory management and restocking supplies to ensure kitchen and service areas were well-equipped
- Promoted Chipotle's core values of sustainability and responsibility by educating customers on ingredient sourcing and menu offerings
Hostess | Sunset Terrace
Omni Grove Park Inn
Asheville, NC
03.2018 - 05.2019
- Greeted and seated guests at the Sunset Terrace, providing a warm and welcoming atmosphere for all visitors
- Managed reservations and coordinated seating arrangements using the OpenTable system to optimize the flow of guests and minimize wait times, ensuring efficient service during peak periods
- Collaborated with the front-of-house team to ensure seamless communication and a smooth dining experience
- Assisted with menu explanations and special requests, providing excellent customer service and ensuring guest satisfaction
- Supported event operations by helping to set up for private functions and large gatherings, ensuring proper presentation and service standards
- Maintained a clean and organized host stand, contributing to the overall cleanliness and aesthetic of the dining area
- Helped servers by running food to tables and clearing dishes during high-volume times, ensuring fast and efficient service for guests
- Utilized strong interpersonal skills to handle guest inquiries and concerns, resolving issues promptly and professionally to ensure positive experiences
Hostess | The Edison
Omni Grove Park Inn
Asheville, NC
- Warmly greeted and seated guests, managing guest flow and ensuring timely seating during high-traffic periods
- Assisted in managing the restaurant's reservation system and seating arrangements to enhance guest experience and optimize the dining space
- Provided guests with menu details, answered questions, and ensured a smooth and efficient transition between seating and dining
- Worked collaboratively with the restaurant team to provide a seamless dining experience, contributing to a positive atmosphere
Server | Gingerbread House
Omni Grove Park Inn
Asheville, NC
- Delivered high-quality service in a fast-paced, family-friendly environment, ensuring a positive and memorable experience for all guests
- Took accurate food and beverage orders, provided recommendations, and delivered orders in a timely and friendly manner
- Collaborated with kitchen staff and front-of-house team to ensure food quality, accuracy, and quick turnaround times
- Handled cash, processed credit card transactions, and balanced registers accurately at the end of each shift
- Managed large guest sections, providing attentive service during peak dining hours, and maintained a clean and organized work area
- Ensured guest satisfaction by addressing concerns promptly, handling special requests, and creating a welcoming environment
Education
High School Diploma -
Buncombe County Early College
Asheville, NC06.2019
Associate of Arts -
Asheville Buncombe Technical College
Asheville, NC05.2019
Skills
- Bilingual
- Square Platform & Website Domains
- Neon Database Proficiency
- Payment posting
- Microsoft Excel, Word, etc
- Financial record keeping
- Database record keeping
- Point of Sale (POS) Systems
- OpenTable System Proficiency
- Telephone etiquette
Timeline
Operations and Finance Assistant
Colaborativa La Milpa
01.2022 - 12.2024
Crew Member
Chipotle Mexican Grill
02.2021 - 12.2021
Hostess | Sunset Terrace
Omni Grove Park Inn
03.2018 - 05.2019
Hostess | The Edison
Omni Grove Park Inn
Server | Gingerbread House
Omni Grove Park Inn
High School Diploma -
Buncombe County Early College
Associate of Arts -
Asheville Buncombe Technical College
Similar Profiles
Herman OlivaresHerman Olivares
Certified Assistance Counselor / DTA Case Manager / Triage Manager at La ColaborativaCertified Assistance Counselor / DTA Case Manager / Triage Manager at La Colaborativa
Eva CastroEva Castro
OPERATIONS AND FINANCE MANAGER/MILPA at MILPAOPERATIONS AND FINANCE MANAGER/MILPA at MILPA
Allyson BoehmAllyson Boehm
Assistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La LaAssistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La La