Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bianca Ledesma

New Castle,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Atlantic Aviation
06.2021 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded proactively and positively to rapid change.
  • Oversaw fueling, cargo management and departure of aircraft at the Atlantic KILG facility with daily departures and arrivals.
  • Established and maintained communication with air traffic control and other airfield personnel as required.

Service Assistant

Christiana Care Hospital
08.2020 - 04.2021
  • Served meals to patients in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided in-depth information on nutritional care to maximize health.
  • Educated patients and families on nutrition management.

Summer Babysitter

Family Members And Neighbors
05.2020 - 09.2020
  • Prepared outdoor activities such as gardening and planting, sidewalk chalk art and water sports to develop children's fine and gross motor skills.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of morning preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children basic life skills, manners and personal hygiene.
  • Reassured children when upset providing emotional support and stability.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

Bachelor of Applied Science - Finance

Johnson And Wales
Providence, RI
05.2025

Skills

  • First Aid and CPR
  • Homework Assistance
  • Meal Planning and Preparation
  • Light Housekeeping
  • Laundry
  • Emotionally Supportive
  • School Transportation
  • Problem-Solving

Certification

  • BLS- infant, child, adult License - 2023-2025

References

References: Open for forward information

Timeline

Customer Service Representative

Atlantic Aviation
06.2021 - 10.2023

Service Assistant

Christiana Care Hospital
08.2020 - 04.2021

Summer Babysitter

Family Members And Neighbors
05.2020 - 09.2020

Bachelor of Applied Science - Finance

Johnson And Wales

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Bianca Ledesma