Open To Work
BIANCA LEMUS PICHARDO
Rancho Cucamonga,CA
Summary
I’m an operations leader with more than 10 years of experience helping businesses grow by developing strong teams and building efficient operations. My leadership style focuses on accountability, mentorship, and creating an environment where people perform at their best. I’ve led teams in both healthcare and fitness environments, managing day-to-day operations, tracking KPIs, improving retention, and ensuring excellent service for patients and members. I enjoy building systems that make teams more effective while helping organizations hit their performance goals.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Lindora Wellness Clinic
Rancho Cucamonga, CA
09.2024 - Current
- Led day-to-day operations for wellness and weight management clinic, enhancing patient care and optimizing business performance.
- Managed multidisciplinary team, fostering accountability, collaboration, and service excellence to improve overall clinic operations.
- Track and analyze KPIs including revenue performance, patient retention, and operational efficiency.
- Implemented strategies that boosted program participation and increased patient engagement.
- Ensure compliance with healthcare regulations, clinical protocols, and company standards.
- Partner with marketing and corporate teams to support community outreach and business growth.
- Coach and develop team members through training and performance management.
General Manager
Planet Fitness
Rancho Cucamonga, CA
09.2023 - 09.2024
- Oversaw operations for high-volume fitness facility, supporting successful expansion initiatives.
- Used KPI tracking and performance metrics to drive membership growth and operational improvements.
- Managed budgets and operational expenses to maintain financial health.
- Managed recruitment, onboarding, and development of staff teams to ensure operational readiness.
- Developed Assistant Managers and helped prepare them for leadership roles.
- Assisted sister locations with operational support, facilitating seamless new club openings.
Assistant General Manager
Chuze Fitness
Fullerton, CA
01.2022 - 09.2023
- Led initiatives focused on customer service, cleanliness standards, and team culture.
- Managed payroll, staff scheduling, and hiring processes to ensure operational efficiency.
- Supported facility operations and led team to enhance member experience.
- Collaborated with leadership to develop career plans for team members.
- Oversaw facility inventory and equipment management.
- Monitored labor costs and operational budgets.
Operations Manager
CVS Pharmacy
Mission Hills, CA
01.2009 - 01.2022
- Managed daily store operations, overseeing staff supervision, coordinating workflow, and ensuring service standards.
- Oversaw inventory management processes to maintain optimal stock levels.
- Assisted with budgeting and cost control, contributing to improved operational efficiency.
- Trained new employees on customer service expectations and operational procedures, enhancing onboarding experience.
- Resolved complex customer issues while maintaining high satisfaction levels.
Skills
- Multi-Location & Clinic Operations
- Patient & Member Experience
- Revenue Growth & Retention Strategy
- KPI Management & Performance Tracking
- Operational Efficiency & Process Improvement
- Budgeting, Forecasting & Expense Control
- Data Analysis
- Hiring, Training & Staff Development
- Leadership Development & Team Coaching
- Cross-Department Collaboration
Websites
Leadership Highlights
- Developed and promoted team members into leadership positions.
- Improved patient and member retention through operational improvements and staff engagement.
- Managed operational performance using KPIs, budgeting, and efficiency tracking.
- Known for creating supportive, accountable teams that consistently deliver strong results.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
$70/yr - $200000/yrTimeline
Clinic Manager
Lindora Wellness Clinic
09.2024 - Current
General Manager
Planet Fitness
09.2023 - 09.2024
Assistant General Manager
Chuze Fitness
01.2022 - 09.2023
Operations Manager
CVS Pharmacy
01.2009 - 01.2022