Omayra Starbuck
Bullhead City,AZ
Summary
Healthcare Operations Leader with 13+ years of experience in multi-specialty clinic management, healthcare administration, facility operations, and executive healthcare support. Experienced managing Orthopedics, Podiatry, Chiropractic, and Physiatry service lines while overseeing staff, compliance, revenue performance, and patient access workflows. Proven ability to improve operational efficiency, manage prior authorizations and referrals, oversee insurance verification processes, conduct documentation audits, and support revenue cycle performance. Seeking a remote Healthcare Operations or Clinical Operations leadership role where operational expertise and compliance knowledge can drive organizational performance.
Overview
15
15
years of professional experience
Work History
Clinic Manager
Kingman Regional Medical Center / Hualapai Medical Center
03.2025 - Current
- Manage operations for Orthopedics, Podiatry, Chiropractic, and Physiatry clinics within a hospital-based outpatient system.
- Lead front office and clinical staff including coaching, performance management, and workflow optimization.
- Oversee prior authorization processes for procedures, injections, imaging, and surgical services.
- Ensure accurate insurance verification and referral management to reduce claim denials and delays.
- Coordinate Workers’ Compensation cases and ensure proper documentation and regulatory compliance.
- Conduct internal audits of documentation and processes to ensure compliance and quality improvement.
- Monitor provider schedules, productivity, and operational KPIs to support revenue and patient access goals.
Administrative Assistant III to the CMO
The Valley Health Systems
08.2024 - Current
- Provide executive level administrative and operational support to the Chief Medical Officer.
- Coordinate regulatory submissions, compliance initiatives, and quality reporting projects.
- Manage complex scheduling, meetings, presentations, and confidential executive communications.
- Track organizational deadlines, projects, and operational initiatives across healthcare facilities.
Center Manager II
CareNow Urgent Care
08.2021 - 11.2023
- Directed day to day clinic operations including staffing, scheduling, compliance, and patient throughput.
- Managed hiring, onboarding, evaluations, and progressive discipline for staff.
- Monitored financial and operational KPIs including patient satisfaction and wait times.
- Implemented workflow improvements that enhanced clinic efficiency.
Facility Administrator
U.S. Renal Care
08.2020 - 07.2021
- Managed overall dialysis clinic operations including staffing, scheduling, budgeting, and regulatory compliance.
- Improved operational performance and patient outcomes through process improvements.
Facility Administrator
DaVita Inc.
07.2015 - 07.2020
- Led facility operations including budgeting, staffing, regulatory compliance, and patient care coordination.
- Managed interdisciplinary healthcare teams and implemented quality improvement initiatives.
Administrative Assistant III
DaVita Kidney Care
04.2011 - 07.2015
- Provided administrative and operational support including scheduling, compliance documentation, and reporting.
- Trained new administrative staff and supported facility operations.
Education
Certification - Management
Bachelor of Science - Health Administration
University of Phoenix
01.2020
Skills
- Healthcare Operations Management
- Multi-Specialty Clinic Leadership
- Prior Authorizations & Referral Management
- Insurance Verification & Eligibility
- Workers’ Compensation Case Coordination
- Revenue Cycle Support
- Regulatory Compliance (CMS, HIPAA)
- Quality Improvement & Documentation Auditing
- Staff Leadership, Coaching & Progressive Discipline
- KPI Monitoring & Operational Reporting
- Workflow Optimization & Process Improvement
- Executive Healthcare Support
- Patient Access & Call Center Workflow
- High-Volume Phone Triage & Scheduling
- Remote Team Collaboration & Virtual Operations
- Bilingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Clinic Manager
Kingman Regional Medical Center / Hualapai Medical Center
03.2025 - Current
Administrative Assistant III to the CMO
The Valley Health Systems
08.2024 - Current
Center Manager II
CareNow Urgent Care
08.2021 - 11.2023
Facility Administrator
U.S. Renal Care
08.2020 - 07.2021
Facility Administrator
DaVita Inc.
07.2015 - 07.2020
Administrative Assistant III
DaVita Kidney Care
04.2011 - 07.2015
Certification - Management
Bachelor of Science - Health Administration
University of Phoenix