Tonya Milles

Chiropractic Clinic – Puyallup, WA
2011 – Present

• Directed daily operations of outpatient chiropractic clinic, ensuring smooth patient experience
• Supervise and train administrative and clinical staff
• Oversee scheduling, patient flow, and provider coordination
• Developed and implemented office procedures, enhancing operational efficiency and workflow
• Ensure HIPAA and regulatory compliance
• Manage conflict resolution and patient relations

• Verify insurance eligibility (PIP, Medicare, private insurance)
• Oversee insurance authorizations and benefits coordination
• Assisted with billing processes, claim submissions, and payment posting, ensuring accurate financial documentation
• Monitor outstanding claims and follow up with carriers
• Coordinate personal injury and attorney-related cases
• Support financial performance through accurate documentation and billing practices

• Perform and process digital X-rays
• Maintain radiology compliance and safety protocols
• Assist providers with documentation and case management
• Ensure accurate patient record maintenance within EHR systems

• Led staff during high-volume shifts to maintain service quality
• Trained new employees to uphold service standards and enhance guest experience
• Addressed guest concerns to ensure satisfaction and foster positive relationships
• Managed cash handling and reconciliation
• Developed leadership and communication skills through team collaboration