Kathira Vazquez
Hialeah
Summary
Experienced and results driven clinic director with a proven track record of leading health care facilities to operational excellence. Seasoned Clinic Director with broad background in healthcare management and leadership. Possess strong skills in operational efficiency, staff development, and patient care improvement. Notable for leading clinic operations, driving revenue growth, and implementing strategic initiatives to enhance efficiency and patient satisfaction. Committed to fostering high-performing teams that deliver quality healthcare services.
Overview
16
16
years of professional experience
Work History
Clinic Director
Amen Clinics
Hollywood
02.2023 - 08.2025
- Direct the daily operations of a high-performing integrative psychiatry and brain health clinic, aligning clinical excellence with business objectives.
- Lead a multidisciplinary team of physicians, neuropsychologists, technologists, therapists, and administrative staff to deliver personalized, data-driven mental health care.
- Oversee strategic planning, operational performance, and patient experience across all clinic functions including intake, diagnostics, treatment coordination, and follow-up.
- Manage clinic P&L, budgeting, forecasting, and financial performance; consistently meet or exceed revenue, efficiency, and growth targets.
- Drive performance improvement initiatives, optimizing clinic workflows, scheduling systems, and cross-departmental communication to improve patient throughput and satisfaction.
- Ensure compliance with all local, state, and federal healthcare regulations, as well as internal policies and clinical protocols.
- Serve as the primary liaison between corporate leadership and local clinic operations, ensuring alignment with Amen Clinics' national standards and mission.
- Implement quality assurance and performance metrics, leveraging outcome data to improve patient care and operational efficiency.
- Spearhead talent acquisition, onboarding, coaching, and retention strategies for clinical and administrative staff.
- Cultivate a culture of excellence, accountability, and patient-centered care that supports both clinical outcomes and client satisfaction.
Practice Manager
AdventHealth Corporate
Hollywood
02.2022 - 02.2023
- Directed daily operations of the medical practice, ensuring efficient workflows and exceptional patient care delivery.
- Supervised and supported clinical and administrative staff, fostering a positive and productive team environment.
- Managed budgeting, financial reporting, and billing processes to optimize practice profitability and resource utilization.
- Ensured compliance with healthcare regulations, accreditation standards, and organizational policies.
- Coordinated scheduling, patient flow, and facility management to maximize operational efficiency.
- Implemented quality improvement initiatives to enhance patient satisfaction and clinical outcomes.
- Served as liaison between physicians, staff, and external vendors to facilitate seamless communication and operations.
- Led staff training, onboarding, and professional development to maintain high standards of care and service.
- Analyzed operational data and performance metrics to identify opportunities for process enhancements.
- Handled patient concerns and conflict resolution with professionalism and empathy.
Medical Assistant
Southwest Orlando Family Medicine
Orlando
01.2010 - 01.2022
- Assisted physicians with patient examinations and medical procedures.
- Prepared and maintained examination rooms for patient visits.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Administered medications and provided education on treatment plans.
- Collected laboratory specimens for testing and analysis.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Clinic Operations Manager
Southwest Orlando Family Medicine
Orlando
01.2010 - 01.2022
- Managed daily operations of a busy outpatient clinic, ensuring seamless coordination between front desk, clinical, and administrative teams.
- Supervised, trained, and evaluated a multidisciplinary staff of 20+ employees, promoting a culture of accountability and high performance.
- Oversaw scheduling, patient flow, and resource allocation to improve efficiency and reduce patient wait times.
- Developed and implement clinic policies and procedures to ensure compliance with HIPAA, OSHA, and state healthcare regulations.
- Collaborated with physicians and medical leadership to align operational practices with patient care goals and strategic objectives.
- Monitored clinic budgets, control expenses, and identify cost-saving opportunities without compromising quality of care.
- Supported billing operations, including insurance verification, coding accuracy, and timely claims submission.
- Led patient satisfaction initiatives, resolving complaints professionally and improving retention and online review ratings.
- Generated operational reports and KPIs to assess performance, improve workflow, and inform strategic planning.
- Implemented and managed EHR and practice management systems, ensuring data integrity and staff training.
Education
CCMA - Ambassador Program
Everest University
Orlando, Florida01.2010
Skills
- Customer service
- Healthcare operations management
- Strategic planning
- Staff leadership
- Team building
- Budgeting
- Financial oversight
- Patient care optimization
- Electronic health care management
- Operational efficiency
- Team leadership
- Conflict resolution
- Healthcare administration
Languages
Spanish
Professional
References
References available upon request.
Timeline
Clinic Director
Amen Clinics
02.2023 - 08.2025
Practice Manager
AdventHealth Corporate
02.2022 - 02.2023
Medical Assistant
Southwest Orlando Family Medicine
01.2010 - 01.2022
Clinic Operations Manager
Southwest Orlando Family Medicine
01.2010 - 01.2022
CCMA - Ambassador Program
Everest University
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