Bianca Lopez

Lead resource contact for consultant and broker relationships at Hello Heart. Responsible for expanding broker relationships related to current clients, prospects, and those with specialty focus (clinical and pharmacy consultants). Manage and report feedback and insight to relevant teams to increase credibility and support amongst consultant community.

• Evaluated consultant priorities and feedback, identifying inefficiencies and recommending targeted improvements to our sales process and partnerships.
• Increased client satisfaction by providing tailored solutions in coordination with customer success teams and consultants to fit their specific business needs.
• Collaborated with subject matter experts to develop best practices and industry-leading methodologies to increase market share.
• Complete all RFIs, RFPs, and Opportunity Analysis in coordination with cross functioning teams on a timely and efficient manner.
• Source new opportunities through broker relationships by signing partnerships, hosting educational events, and supporting conference efforts.
• Develop outreach plans, prospect sourcing, and sales strategy

• Build and execute outreach strategies for regional clients to engage commercial and medicare membership across 7 health care centers
• Collaborated with sales, delivery and care teams to manage seamless client experiences and increase member satisfaction and communications
• Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the implementation process.
• Implemented data-driven marketing strategies for continuous improvement of member utilization, leading to improved performance metrics.
• Developed quarterly newsletters to engage new and current patients

• Support National Sales team with market research and lead generation for growth in all lines of business.
• Managed and assisted in development of Salesforce functionality and training of Sales team.
• Partnered with marketing to develop ideal qualified leads assessment and rating.
• Develop and support sales RFPs, presentations, patient webinars, and conferences.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

• Collected and tracked information about participation and outcomes of individual programs.
• Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
• Increased participation in wellness initiatives by effectively promoting and marketing available resources.
• Organized schedules for comprehensive group fitness programs.
• Design, implement, and evaluate wellness programs and classes for 8000+ health system employees.
• Organize over 20 programs each year to be implemented on-site and off-site locations, including biometric screenings, on-site challenges, health fairs, lunch and learns, fitness classes, and sports leagues.