Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Bianca Louis

Buffalo,NY

Summary

Astute insurance professional offering experience in liabilities determination and claim resolution. Meticulous, systematic and highly experienced with strong case management and relationship-building abilities.

Overview

10
10
years of professional experience

Work History

Auto Physical Damage Claim Rep- National Hub

Travelers Insurance
11.2021 - Current
  • Review and analyze coverage. Including policy conditions, provisions, exclusions, and endorsements in assigned jurisdiction.
  • Obtain recorded statements in order to review relevant facts for investigation to determine coverage, liability, and negligence. Which may include partnering with subject matter experts.
  • Manage file inventory from first notice through resolution based on appropriate findings from the claims investigation.


Auto Express Claim Representative

Travelers Insurance Company
03.2019 - 11.2021
  • Prepared summaries of damage, payments and policy coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Interacted with customers and employees, which helped cultivate positive working relationships.
  • Worked low complex files from first report through closure

Notice of Loss Coordinator

Travelers Insurance Company
05.2017 - 03.2019
  • Assign claims to appropriate claim professional according to appropriate severity level.
  • Review files as necessary to ensure optimal productivity and customer service.
  • Communicate with peers and various colleagues throughout the lines of business daily for accurate and timely file assignments.

Retail Sales Associate

Finish Line
03.2016 - 09.2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Case Assistant Intern

Kirkland & Ellis LLP
06.2014 - 08.2014
  • Completed clerical tasks such as filing, copying and inputting data.
  • Worked under supervision of a Senior Legal Assistant in the real estate department
  • Assisted with a case regarding estates; revised deeds and measurements for properties.

Education

Bachelor of Science - Psychology

SUNY Buffalo State College
Buffalo, NY
05.2018

Skills

  • Document workflow
  • Verbal and written communication
  • Flexible & Adaptable
  • Interpersonal Communication
  • Critical Thinking
  • Task Prioritization

Volunteer Experience

  • NIA Mentoring Program at SUNY Buffalo State, 2016-2018

-Mentored incoming freshman and provided guidance with campus living and course curriculum

  • Meals on Wheels, 2017-2018

- Delivered meals to individuals who were either unable to prepare their own meals or purchase them

  • Junior Achievement, 2019-2022

- Delivered lessons to students grade 2-7

Timeline

Auto Physical Damage Claim Rep- National Hub

Travelers Insurance
11.2021 - Current

Auto Express Claim Representative

Travelers Insurance Company
03.2019 - 11.2021

Notice of Loss Coordinator

Travelers Insurance Company
05.2017 - 03.2019

Retail Sales Associate

Finish Line
03.2016 - 09.2016

Case Assistant Intern

Kirkland & Ellis LLP
06.2014 - 08.2014

Bachelor of Science - Psychology

SUNY Buffalo State College

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Bianca Louis