Bianca Marquez
Queens County,United States
Summary
Compassionate Patient Navigator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, healthcare system navigation, and personalized care plan development. Excel in communication, empathy, and problem-solving to enhance patient experiences and outcomes.
Overview
6
6
years of professional experience
Work History
Patient Navigator - Oncology
Bellevue Hospital
Manhattan, NY
06.2024 - Current
- Provided assistance to patients and families with navigating the health care system.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Attended team meetings to discuss patient cases and develop individualized care plans.
- Educated patients and family members on their diagnosis and treatment plans.
- Participated in quality improvement initiatives aimed at improving patient experience.
- Conducted outreach activities such as health fairs or seminars in order to promote awareness of available services.
- Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
Lead Patient Care Navigator
Kindbody
02.2022 - 06.2024
- Led patient care navigation, offering tailored services to meet individual needs
- Spearheaded operational duties in collaboration with management
- Managed billing inquiries, adeptly using the Azalea billing system
- Handled 13,017 inbound/outbound calls in 2023, demonstrating excellent problem-solving skills
- Led team to acquire 410 new customers in 2023 by analyzing fertility trends and customer needs
- Managed 13,017 calls in 2023, ensuring timely and effective patient communication and support
- Guided patients through Kindbody benefits, optimizing their experience by matching services to needs
- Enhanced customer support by owning email triage, and streamlining processes for faster response times
Phlebotomy Technician
NYU Langone Health
05.2021 - 02.2022
- Efficiently executed venipuncture techniques for precise blood collection, aiding in accurate diagnosis.
- Exhibited meticulousness in preparing, labeling, and packaging samples, ensuring accurate requisition forms.
- Employed a systematic approach in handling lab equipment, maintaining cleanliness, and eliminating biohazardous waste.
- Adeptly assisted in blood transfusions, contributing to improved patient care.
- Fostered strong relationships with patients, families, physicians, and staff, enhancing the patient care experience.
Clinical Assistant
CITYMD
08.2018 - 07.2021
- Efficiently managed aftercare call-center operations, ensuring strict adherence to HIPAA guidelines and company protocols
- Educated patients on medication usage and potential interactions, enhancing their understanding and safety
- Coordinated specialist and diagnostic imaging appointments, facilitating seamless post-visit care
- Trained new staff in safety protocols, fostering a culture of compliance and safety
Education
Bachelor of Applied Science - Human Biology
Hunter College
New York City01.2022
Associate's degree - Business: Health Care Management Administration
LaGuardia Community College
01.2020
Skills
- Community Resources
- Medication Instructions
- Centrifuge Operation
- Referral Management
- Patient Registration
- EPIC Medical Software
- Creative Problem Solving
- Patient Advocacy
- Referrals
- Biohazardous Waste Disposal
- HIPAA Guidelines
- Insurance Authorizations
- Training Procedures
- Translation Services
- Community advocate
- Cultural Competency
- Interpersonal Communication
Languages
Spanish (Expert)
Timeline
Patient Navigator - Oncology
Bellevue Hospital
06.2024 - Current
Lead Patient Care Navigator
Kindbody
02.2022 - 06.2024
Phlebotomy Technician
NYU Langone Health
05.2021 - 02.2022
Clinical Assistant
CITYMD
08.2018 - 07.2021
Bachelor of Applied Science - Human Biology
Hunter College
Associate's degree - Business: Health Care Management Administration
LaGuardia Community College
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