Deroju Adetutu
Maplewood,New Jersey
Summary
Seasoned Operations professional, highly skilled and trained to ensure stellar and efficient, patient experience while reducing financial loss and ensuring compliance. Team player with extensive experience in demonstrating exceptional customer service manage a wide range of patient request Areas of expertise include, connecting across the various services and settings such as outpatient clinics, hospital services, and community. Administrative Skills, Computer Literate, collections, customer service, Problem Resolution, and Systems Knowledge. Ready to work individually or in a team-oriented environment within a growing company. Punctual, pro-active, productive, and accustomed to providing quality customer service and excellent patient satisfaction. Experienced in transforming culture through the development of methods and initiatives to enhance the patient and family experience.
Healthcare professional with extensive experience in patient navigation and support. Proven track record of facilitating patient access to services and resources. Highly reliable team player with strong focus on collaboration and adaptability, skilled in empathetic communication and resource coordination.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Navigator/Patient Satisfaction
RWJ Barnabas Health Rahway
Rahway, NJ
01.2024 - Current
- Ensure patient access to healthcare and community services by interacting with patients. Address barriers to care, provide guidance and healthcare education, and assist in the coordination of care in order to maintain a healthy lifestyle and meet to identified health goals. Acts as a liaison between patients, healthcare providers, and community resources to ensure continuity of care and improved health outcomes. Work with hospital care teams to identify, evaluate, schedule and ensure timely patient access to appropriate health resources and services. Meet, establish trust and serve as the primary point of contact for patients with chronic disease. Participation in interdisciplinary rounds, department meetings, safety huddles and other meetings as required. Perform daily data entry. Collect and report data to hospital leadership as requested.
Research Coordinator
Cleveland Clinic Taussig Cancer Center
Cleveland, Ohio
01.2019 - 01.2024
- Coordinate all clinical activities for Cancer Research, including protocol review, organization and delegation of study responsibilities, patient screening, recruitment. Responsible for oversight of research protocol. Manages the daily operations of a clinical trial, serving as the primary link between the research team, sponsors, and participants. Facilitates budget development and contract negotiations. Assists with selection. Responsible for maintaining regulatory documents, data collection, case report forms queries, and meeting with monitors. Ensuring compliance with the trial protocol and regulations, and monitoring participant safety. They are vital for the successful implementation and integrity of clinical trials. Responsible for oversight of patient screening, recruitment, enrollment and patient. Ensuring the safety and well-being of participants and contributing to the development of new treatments. Ensures that the clinical trial is conducted strictly according to the research protocol.
Real Estate Loan Analyst/Default Counselor
PNC BANK
Brecksville, OH
01.2008 - 01.2019
- Review sale and tax notices of real estate foreclosures.
- Research lien positions, and order all necessary reports for each foreclosure sale.
- Assess and manage risk associated with Third Party Sales.
- Locate and file account relationship documents based on incoming correspondences.
- Ensure delinquent tax payments are made on PNC properties.
- Arranged repayment schedules to minimize loss to the organization. Ensured compliance with federal laws and company guidelines in order to minimize credit card losses and legal concerns. Maintained a high level of customer service by being proactive in communication with customers, sales partners, banking center associates, realtors, etc.
Education
No Degree - Economics
Xavier University
Cincinnati, OH05-1992
Skills
- Call intake for new patients
- Fraud Prevention/Compliance
- Verbal/Written Communication
- Critical Thinking
- Patient Registration
- Training & Team Development
- Regulatory Policies Procedures
- Collection/Patient Satisfaction
- Community resources
- Community advocate
- Insurance expert
- Healthcare
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Confidentiality
- Analytical thinking
- Gathering information from patients
- Patient advocacy
- Continuous improvement
- Written communication
- Professional writing
- Risk management
- Problem-solving aptitude
Accomplishments
- Documented and resolved [Issue] which led to [Results].
This work is focused on identifying and addressing a pressing opportunity to improve care and outcomes in a manner that can be scaled to help optimize enterprise business performance.
Patients are often forced to seek ED care for exacerbations of chronic disease. Patients presenting to the ED at RWJ University Hospital Rahway were released to the community without identification of upstream clinical or social drivers or a safe plan for discharge to access care for chronic disease. We identified:
1.Cardiology represents the highest Contribution Margin (CM) and volume of chronic disease DRG’s presenting to our ED.
2.Hypertension (HTN) a gateway diagnosis/upstream clinical driver (often undiagnosed and uncontrolled) leads to cardiovascular events, financial costs and mortality.
•Reduce HTN diagnostic error by 5%
Improve access to clinical and community services by 5%
I contacts 545, and schedules appointment with – Cardio: 127, Other appointments: 215.
Appointment kept and appropriate diagnostic and therapeutic intervention(person centered age-friendly care.
Certification
- ACLS Leadership in Oncology Navigation
- ACLS Clinical Trial Certificate
Timeline
Patient Navigator/Patient Satisfaction
RWJ Barnabas Health Rahway
01.2024 - Current
Research Coordinator
Cleveland Clinic Taussig Cancer Center
01.2019 - 01.2024
Real Estate Loan Analyst/Default Counselor
PNC BANK
01.2008 - 01.2019
No Degree - Economics
Xavier University