Bianca Martinez
Self-employeed
Queen Creek,AZ
1
Language
1
Certification
13
years of professional experience
Client-focused professional with 10+ years of experience in customer service, front desk operations, and wellness services. Known for being adaptable and dependable with experience in client care, office support, and routine based delivery. Recognized for professionalism, punctuality, and problem-solving skills.
Work History
Amazon Flex Driver
1 Month- Navigated delivery routes using Amazon Flex app to complete package drop-offs efficiently.
- Loaded and organized packages in vehicle to support accurate, timely deliveries.
- Scanned parcels and confirmed stop details to maintain delivery accuracy.
- Communicated delivery issues promptly to resolve route delays and access challenges.
- Adapted to changing routes and schedules while maintaining consistent delivery standards.
- Followed safety guidelines and customer instructions to protect packages and service quality.
Esthetician
4 Years 9 Months- Maintained strict sanitation standards for treatment rooms, tools, and equipment.
- Documented client histories, treatment plans, and skin condition updates for consistent service.
- Scheduled appointments, managed client flow, and supported smooth daily studio operations.
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Managed customer relationships, resolving concerns promptly and maintaining consistent service quality.
- Oversaw budgeting, expense tracking, and cash flow to support financial stability.
- Monitored inventory levels, ordered supplies, and coordinated vendor relationships.
- Ensured compliance with licensing, safety, and recordkeeping requirements.
Receptionist
11 Months- Welcomed customers, verified intake details, and maintained professional front desk operations.
- Managed multi-line phone system, routed inquiries, and scheduled repair appointments with precision.
- Coordinated with service advisors to support repair workflow and customer communication.
- Processed repair documentation, updated customer records, and ensured accurate file organization.
- Monitored appointment calendars, prioritized walk-ins, and balanced competing front office demands.
- Trained new reception staff on phone etiquette, intake procedures, and office systems.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first a positive a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgment and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Massage Therapist
3 Years- Assessed client needs and adjusted treatment plans to address pain, tension, and mobility concerns.
- Maintained accurate SOAP notes and client records to support continuity of care.
- Educated clients on self-care, stretching, and post-session wellness recommendations.
- Ensured clean, sanitized treatment rooms and complied with infection-control standards.
- Built repeat business through consistent service quality and personalized client communication.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in the massage therapy industry.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
- Maintained accurate and up-to-date client records.
Education
High School Diploma
Skills
Safe driving practices
Route optimization
Dependability
Attention to detail
Telephone skills
Logistics coordination
Daily documentation
Phone communication
Billing and invoicing
Hygiene and sanitation
Supply ordering and management
Workspace organization
Effective communication
Sanitation practices
Resilience
Service marketing
Service promotion
Certification
- Licensed MassageTherapist - 2014-2020
- Licensed Esthetician - 2018- Current
Languages
Spanish
Limited Working
Timeline
Amazon Flex Driver
Amazon Flex
10.2026 - CurrentRead More
Esthetician
Self-employeed
02.2022 - CurrentRead More
Receptionist
Service King Collision
05.2020 - 04.2021Read More
Massage Therapist
Massage Envy Spa
01.2014 - 01.2017Read More
Higley High School
High School Diploma
Read More