Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bianca M. Bess

Easton,PA

Summary

Dynamic banking professional with extensive experience at PNC Bank, excelling in customer service and team leadership. Proven ability to enhance productivity and ensure regulatory compliance. Adept at cash handling and problem-solving, fostering strong relationships to drive repeat business and satisfaction. Recognized for professionalism and commitment to excellence in all interactions.

Overview

8
8
years of professional experience

Work History

Backup Head Teller

PNC Bank
Easton, PA
04.2023 - Current
  • Answered customer inquiries concerning accounts, products and services offered by the bank.
  • Compiled and reported daily statistics on teller transactions and discrepancies.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Ensured the safety of all funds by adhering to bank security protocols.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Handled escalated customer complaints with professionalism while ensuring their satisfaction with the outcome.
  • Supervised and trained team of tellers, enhancing productivity and customer service skills.
  • Ensured compliance with federal regulations and internal policies during all transactions.

Cashier/ Assistant Manager

Family Dollar
Easton, PA
02.2019 - 04.2023
  • Promoted to Assistant Manager in October 2021.
  • Promoted to Assistant Manager in August 2019.
  • Started as a Sales Associate/Cashier.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Ensured compliance with all company policies and procedures.

Sorter/ Package Handler

United Postal Service
Easton, PA
10.2018 - 02.2019
  • Managed the sorting of incoming and outgoing materials to ensure accuracy.
  • Communicated effectively with fellow sorters about workloads and progress updates.
  • Performed quality control checks on all sorted items before packing them away.

Accessories Dept.

T.J Maxx Associate
Brooklyn, NY
10.2016 - 10.2018
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Academy for Health Career
Brooklyn
06.2015

Associate of Arts - Entrepreneurship

Borough of Manhattan Community College
Manhattan

Skills

  • CPR trained
  • First Aid-trained
  • Positive attitude
  • Fast learner
  • Hardworking
  • Adaptive
  • Task-oriented
  • Efficient
  • Cashier trained
  • Organized
  • Friendly demeanor
  • Computer skills
  • Typing
  • Customer service
  • Regulatory compliance
  • Team leadership
  • Teller operations
  • Banking products
  • Training and development
  • Security protocols
  • Communication skills
  • Attention to detail
  • Problem solving
  • Regulatory compliance awareness
  • Cash handling expertise
  • Professionalism and ethics
  • Sales and Cross-selling
  • Data entry
  • Analytical thinking
  • Accounting systems
  • Product upselling

References

  • Mrs. Trotman, 718-909-1362
  • Ms. Byrd, 347-586-7358
  • Ms. Brown, 404-600-9669

Timeline

Backup Head Teller

PNC Bank
04.2023 - Current

Cashier/ Assistant Manager

Family Dollar
02.2019 - 04.2023

Sorter/ Package Handler

United Postal Service
10.2018 - 02.2019

Accessories Dept.

T.J Maxx Associate
10.2016 - 10.2018

High School Diploma -

Academy for Health Career

Associate of Arts - Entrepreneurship

Borough of Manhattan Community College

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Bianca M. Bess