SAMERA AYAR
Woodbridge,VA
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Teller/Backup Head Teller
Burke & Herbert Bank
Woodbridge, VA
03.2023 - Current
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained the features of various banking products available to customers.
- Followed up on requests from customers in a timely manner.
- Explained account information to customers in detail as needed.
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Delivered exceptional service to customers in person or over telephone.
- Opened new checking, savings and lines of credit for customer accounts.
- Prepared official checks for customer and internal bank needs.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Received and counted daily inventories of cash, drafts and checks.
Customer Service Representative
Target
Woodbridge, VA
07.2022 - 03.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Help Desk Analyst
freelance interoperation LLC
Alexandria, VA
06.2022 - 03.2023
- Trained users on new technologies when necessary.
- Developed reports related to helpdesk activities and performance metrics.
- Conducted follow-up calls to ensure resolution of customer complaints or issues.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Recommended improvements in products, services, procedures based on customer feedbacks.
- Assisted customers with basic software and hardware setup and configuration.
- Created knowledge base articles for frequently asked questions by customers.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Supported customers with online billing, access and account issues.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Administrative Support Specialist
freelance translation interoperation LLC
Woodbridge, VA
01.2021 - 03.2023
- Provided administrative support to senior management, including scheduling meetings and coordinating travel arrangements.
- Prepared agendas for meetings, took minutes, transcribed notes, and distributed meeting materials.
- Provided excellent customer service through verbal communication with internal customers and external vendors.
- Scheduled appointments, meetings, and events for staff members.
- Coordinated logistics for company events such as conferences and seminars.
- Assisted with the preparation of reports and presentations for internal use and clients.
- Developed correspondence such as memos, letters, reports, utilizing MS Word functions.
- Scheduled appointments for staff members upon request.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VA06-2022
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Cash Handling
- Asset Protection
- Drawer balancing
- Financial Analysis
- Customer Relationship Building
- Fraud Detection
- Reliable
- Strong sense of banking ethics
- Account coding specialist
- Excellent communication skills
- Strong Work Ethic
- Bilingual in Dari/Farsi
- Account Management
- Referral management
- Data Entry
- Teamwork and Collaboration
- Team building
Languages
DARI/FARSI
Full Professional
References
References available upon request.
Timeline
Teller/Backup Head Teller
Burke & Herbert Bank
03.2023 - Current
Customer Service Representative
Target
07.2022 - 03.2023
Help Desk Analyst
freelance interoperation LLC
06.2022 - 03.2023
Administrative Support Specialist
freelance translation interoperation LLC
01.2021 - 03.2023
High School Diploma -
Gar-Field High School
Some College (No Degree) - Information Technology
Northern Virginia Community College