Halie Ellender
Houma
Summary
Results-driven General Manager/Assistant Manager with a proven track record of coaching and mentoring employees to achieve exceptional performance. Skilled in identifying opportunities for improvement and implementing strategies to enhance operational efficiency and profitability. Strong leader with expertise in staff training and development, team building, and relationship building. Proficient in cash balancing and adept at multitasking to meet deadlines and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Teller/Assistant Head Teller
Synergy Bank
Houma
12.2024 - Current
- Processed customer deposits, withdrawals, and transfers with precision and efficiency.
- Maintained accurate records of daily transactions to ensure compliance with banking regulations.
- Assisted customers in opening new accounts and provided information on account options.
- Executed cash handling procedures, ensuring the security and accuracy of cash transactions.
- Collaborated with team members to streamline transaction processes and enhance customer service.
- Identified opportunities to promote bank products and services, increasing customer engagement.
- Resolved customer issues by providing timely and effective solutions, fostering satisfaction.
- Trained new tellers on cash handling practices and customer service standards.
- Utilized banking software to record and track transactions efficiently.
- Communicated with management regarding operational challenges and proposed solutions.
- Conducted routine audits of cash drawers to ensure accuracy and prevent discrepancies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
General Manager/Assistant Manager
Bourbon Street Deli
Houma
02.2024 - 11.2024
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Used customer feedback for improving operations and building brand loyalty.
- Built and maintained relationships with vendors and suppliers.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Recruited team members to maintain adequate staffing levels.
- Prepared staff work schedules and assigned specific duties.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Created policies, procedures and guidelines for staff members' daily operations.
- Established employee development plan, setting clear expectations for team members.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Maintained positive relationships with key stakeholders including customers, suppliers and partners.
Assistant Manager
Bourbon Street Deli
Houma
12.2023 - 02.2024
- Handled large sums of money accurately and efficiently while adhering to all state gaming regulations.
- Communicated all relevant information to co-workers and management to maintain consistency and avoid potential problems.
- Calculated daily transactions using computers, calculators or adding machines.
- Updated accurate reports of cash and chips received and distributed.
Drop Team Member
Casino Oklahoma
Hinton
09.2019 - 10.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Tracked store inventories and replenished products according to demand.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Oversaw daily financial transactions and managed cash flow to support profitability.
Education
High School Diploma -
South Terrebonne High School
Bourg, LouisianaSkills
- Staff training/development
- Effective leader
- Efficient multi-tasker
- Team building
- Time management
- Relationship building
- Cash balancing everyday
- Cash handling
- Banking software
- Transaction processing
- Compliance management
- Customer relationship management
- Team collaboration
- Effective communication
- Cash handling and management
- Banking
- Excellent time management skills
- Strong work ethic
- Safe and vault operation
- Exceptional customer service
- Reliable
- Patience and empathy
- Professionalism and courtesy
Timeline
Teller/Assistant Head Teller
Synergy Bank
12.2024 - Current
General Manager/Assistant Manager
Bourbon Street Deli
02.2024 - 11.2024
Assistant Manager
Bourbon Street Deli
12.2023 - 02.2024
Drop Team Member
Casino Oklahoma
09.2019 - 10.2023
High School Diploma -
South Terrebonne High School