Mickale Scott
Sterling,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
16
16
years of professional experience
Work History
Head Teller/Teller Supervisor
Bank Of Colorado
09.2007 - Current
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Identified potential needs through observation, questioning, and listening.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Education
High School Diploma -
Julesburg High School
Julesburg, CO05.1998
Skills
- Night and Safe Deposits
- 10-Key Data Entry
- Rapid 10-Key Data Entry
- Consumer Banking
- Staff Management
- Teller Support
- Transaction processing accuracy
- Organization and planning
- Multitasking capabilities
- Employee coaching
- Effective communication
- ATM servicing
- Fraud detection
- Performance management
- Decision making
- Policy adherence
- Cash drawer balancing
- Problem-solving abilities
- Cash handling expertise
- Deposit processing
- Currency exchange
- Banking software proficiency
- Auditing transactions
- Relationship building
- Staff training and development
- Check cashing
- Customer service excellence
- Know-your-customer principles
- Time management
- Vault management
- Attention to detail
- Team leadership
- Night drop processing
- Conflict resolution
- Staff Supervision
Timeline
Head Teller/Teller Supervisor
Bank Of Colorado
09.2007 - Current
High School Diploma -
Julesburg High School
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