Ian Hamilton
Brewerton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Always ready to help team achieve company goals.
Dedication to performing at a high-level for any job, no matter the difficulties presented before me. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
11
11
years of professional experience
Work History
Lead Teller
KeyBank National Association
08.2022 - 02.2023
- Managed daily bank operations by processing over 50 customer transactions per day while providing exceptional customer service.
- Created branch schedule to keep weekly and weekend shifts properly staffed for team of 6 people.
- Recognized and prevented daily fraudulent activities and suspicious transactions.
- Identified potential needs through observation, questioning, and listening.
- Educated customers on online banking and mobile banking applications.
- Maintained customer satisfaction rating of at least 90%
- Generated monthly reports on customer activity and customer feedback
Catering Assistant
Dinosaur Bar-B-Que
07.2012 - 03.2022
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated with various vendors to establish necessary supplies for events across New York and Pennsylvania.
- Provided friendly, courteous service to create memorable moments for guests over 10-year period.
- Trained new staff on food preparation and safety procedures adhering to NYS health regulations.
- Delivered catered food and supplies to facility for on-time set-up.
Education
Bachelor of Arts - Radio And Television Broadcasting
SUNY College At Oswego
Oswego, NY05.2019
Skills
- Night Safe Deposits
- Complex Problem-Solving
- Quality Control
- Business Development
- Staff Management
- Attention to Detail
- Compliance Enforcement
- Honest and Trustworthy
Timeline
Lead Teller
KeyBank National Association
08.2022 - 02.2023
Catering Assistant
Dinosaur Bar-B-Que
07.2012 - 03.2022
Bachelor of Arts - Radio And Television Broadcasting
SUNY College At Oswego
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