Karla Booker
Mobile,AL
Summary
I am an a personable, vibrant, customer service professional with a proven track record of enhancing the customer experience with a positive attitude. Strives in fast-paced environments performing complex and recurring duties simultaneously. Self-starter with excellent oral and written communication skills. Team player with the ability to work with people at all levels. Adaptable learner of new systems and processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Certified Senior Teller
Wells Fargo Bank, N.A.
Mobile, AL
02.2011 - 07.2021
- Identified potential needs through observation, questioning and listening to Customers.
- Completed highly accurate, Cash Handling, Supervising.
- Mentored newly hired team members on appropriate responses.
- Replenished ATM funds in empty canisters prior to validation process.
- Received car loan, home loan and other payments and posted to accounts.
- Provided customers with appropriate literature on banking products and services.
- Introduced customers to other bank team members to help meet financial needs.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Theodore High School
Theodore, AL05.2004
Skills
- Signature Verification
- Data Security and Validation
- Balance Verification and Reconciliation
- Coin Machine Balancing
- Cash Handling Accuracy
- Product Recommendations
- Counterfeit Detection
- Fraud Prevention and Detection
- Teller Training
- Product Sales
- Check Verification
- Opening and Closing Procedures
- Cashier's Checks
- Training and Development
- Teller Auditing
- Microsoft Office
- Customer Service
- Vault Buying and Selling
- Honest and Trustworthy
- Safe Deposit Box Oversight
- Online Tools Training
- Night Safe Deposits
- Commercial Banking
- Customer Experience Improvement
Timeline
Certified Senior Teller
Wells Fargo Bank, N.A.
02.2011 - 07.2021
High School Diploma -
Theodore High School
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