Summary
Overview
Work History
Education
Skills
References
Timeline
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Bianca McFarlane

Raleigh,NC

Summary

I am eager to apply my creative ideas, skills, and expertise to contribute meaningfully to the development and growth of your organization. With a passion for innovation and a commitment to excellence, I aim to make a positive impact and drive success in all endeavors.

Overview

10
10
years of professional experience

Work History

Executive Client Support

Concentrix
10.2018 - 04.2022
  • Manage business to business relationships
  • Maintain a portfolio maximum 60 business owners (CEOs, Executive Leaderships etc.) Providing customer service Develop expertise in Microsoft goods and services
  • Provide the right resources to business owners to grow their cloud business.

SME/Sales Driver

Advantage Communication
12.2016 - 10.2018
  • Developed and implemented strategies to increase sales.
  • Maintained up-to-date records of all transactions related to sales for agents.
  • Offered one-on-one support for team members to drive continuous improvement of knowledge for company services and policies.
  • Displayed strong telephone etiquette, effectively handling customer calls for landline,internet and TV services issues.

Customer Service Representative

Xerox
10.2012 - 03.2015
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and account updates.
  • Maintained detailed records of customer interactions for future reference.

Education

English Language III, Mathematics III, Principle of Accounts I, Biology I, Information Technology I -

Merl Grove High School
01.2005

Skills

  • Team Leadership
  • Reliability
  • Onboarding and Orientation
  • Teamwork and Collaboration
  • Analytical
  • Flexible
  • Adaptable
  • Able to multitask
  • Proficient in Microsoft Office Suite
  • Problem solver
  • Type 60 words in a minute
  • Take 60 calls in an 8-hour shift
  • Sales Support
  • Customer Service

References

Julecia Johnson, Supervisor, Concentrix, 8768631381, Julecia.Johnson@concentrix.com

Timeline

Executive Client Support

Concentrix
10.2018 - 04.2022

SME/Sales Driver

Advantage Communication
12.2016 - 10.2018

Customer Service Representative

Xerox
10.2012 - 03.2015

English Language III, Mathematics III, Principle of Accounts I, Biology I, Information Technology I -

Merl Grove High School

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Bianca McFarlane