Bianca Millan Fuentes
San Jose,CA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cerified Enrollment Counselor
Gardner Health Services
10.2023 - 07.2024
- Interview patients for medical coverage such as PCAP renewal PCAP, Medi-cal, and Covered CA patients be eligible for medical coverage based on their household size, income, status, and identification
- Managed sensitive client information with utmost confidentiality
- Book patient appointments
- Provide client satisfaction by promptly addressing concerns and resolving issues related to health insurance coverage and eligibility
- Acted as a liaison between clients and insurance providers, working diligently to resolve any discrepancies or issues related to coverage.
- Assist patients apply for medical coverage and make sure patients bring the proper documents to the appointment such as ID, proof of address, and income
- Calculate patient income to determine if patients are eligible for Medi-cal or PCAP
- Attend community outreach events and help patients apply to medical coverage
- Updated information using Microsoft Office programs.
Family Service Worker
Go Kids
10.2022 - 02.2023
- Help enroll families in the Go Kids (subsidized daycare program)
- Interview patients regarding their income, their family size and application
- Utilize Microsoft Excel to enter family information
- Maintained confidential records and documentation
- Record monthly attendance for each child in the program
- Answering phone calls from parents or providers
After School Teacher
Champions (Santa Rita Elementary)
02.2022 - 09.2022
- Completed assigned duties (on-site: student attendance/pick-up logs, clean cafeteria, distribute snacks, organize academic materials)
- Pick up Kindergarten and TK students from their classrooms and ensured safety and supervision at all times
- Carried out lesson plans previously planned by supervisor, and made sure students were engaged at all times
- Prepared after-school enrichment activities for children to encourage student participation
- Maintained supervision of all students and ensured their safety at all time while inside the classroom as well as on the playground
- Help families apply to ABA, and choices for children
- Observed and monitored children's play activities to promote healthy, safe environment
Teacher Assistant
Mountain View Whisman School District
10.2021 - 01.2022
- Provided assistance to the TK teacher by making sure students were engaged in lesson plans
- Made sure classroom was a safe environment for children by ensuring cleanliness at all times
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs
- Ensured students folders were complete with both schoolwork and announcements for parents
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness
Tutor Educator
Right at School (MountainView Whisman School Districts)
08.2019 - 08.2021
- Encourage extracurricular activities and engagement with on-campus services and resources
- Provided homework assistance using specific curriculum and materials
- Assisted with snack and lunch duties
- Coordinated engaging outdoor activities such as soccer, football, obstacle courses, etc
- Coordinated engaging indoor activities for rainy days such as arts and crafts, social emotional activities, engineering projects, etc
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals
- Completed paperwork on student’s behaviors, and reported results to parents
Education
Bachelor of Science, Sociology -
California State University, Fresno
05.2022
Skills
- Bilingual: Fluent in Spanish & English
- Microsoft Office (Word, Excel, PowerPoint, Teams) Google suite, Zoom
- Attention to detail, self-directed, excellent communication skills
- Insurance understanding
- Appointment Scheduling
- Data entry proficiency
- Organizational Skills
- Adaptability and Flexibility
Certification
Covered California Certified Enrollment Counselor
Timeline
Cerified Enrollment Counselor
Gardner Health Services
10.2023 - 07.2024
Family Service Worker
Go Kids
10.2022 - 02.2023
After School Teacher
Champions (Santa Rita Elementary)
02.2022 - 09.2022
Teacher Assistant
Mountain View Whisman School District
10.2021 - 01.2022
Tutor Educator
Right at School (MountainView Whisman School Districts)
08.2019 - 08.2021
Bachelor of Science, Sociology -
California State University, Fresno
Covered California Certified Enrollment Counselor
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