Summary
Overview
Work History
Education
Skills
Relevant Business Strengths
Awards And Acknowledgements
Timeline
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SANED MARTINEZ

Charlotte,NC

Summary

Seeking an opportunity where I may use my customer service background and interpersonal skills to further company growth. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

5
5
years of professional experience

Work History

Flight Attendant

SkyWest Airlines
06.2021 - 11.2023
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Hostess and Server

T.G.I Fridays
07.2018 - 08.2020
  • Render customer service, duties included answering customer questions, problem solving and giving thorough information on new products
  • Conduct training for new customer service representatives and associates


  • Take food and beverage orders and enter them into our system in a timely fashion
  • Memorize our food and beverage menus and make recommendations to dining room customers
  • Greet customers warmly and direct them to their tables.

Education

Associate of Arts - Art Education

Central Piedmont Community College
Charlotte, NC
05.2020

Received high school diploma, Olympic High School -

Olympic High School
Charlotte, NC
06.2018

Skills

  • Bilingual: Fluent in Spanish & English
  • Food and Beverage Service
  • Public Speaking
  • Public Interaction
  • Adult AED and CPR
  • Coaching and Training
  • Issue Resolution
  • Airline Operations
  • Critical Thinking

Relevant Business Strengths

  • Excellent analytical skills
  • Effective interpersonal, verbal and written skills
  • Relationship management and building ability
  • Ability to work independently and as part of a team
  • Leadership
  • Customer service skills
  • Ability to prioritize multiple tasks
  • Exceptional presentation skills
  • Ability to be proactive and take ownership of critical initiatives

Awards And Acknowledgements

  • Honor Roll Graduation
  • Employee Acknowledgement Award
  • Two-time Employee of The Month Award

Timeline

Flight Attendant

SkyWest Airlines
06.2021 - 11.2023

Hostess and Server

T.G.I Fridays
07.2018 - 08.2020

Associate of Arts - Art Education

Central Piedmont Community College

Received high school diploma, Olympic High School -

Olympic High School

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