Bianca Munoz
Hesperia,CA
Summary
Dynamic Assistant Store Manager with a proven track record at Retail, excelling in inventory management and customer service. Skilled in training staff and enhancing team performance, I effectively resolved customer issues, boosting satisfaction. My leadership during peak hours and commitment to operational excellence contributed to a thriving store environment.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Externship- Student Medical Assistant
Shima Hadidchi
Victorville, California
07.2025 - 08.2025
- Assisted healthcare providers with patient examinations and medical procedures.
- Prepared examination rooms and ensured all necessary supplies were available.
- Recorded patient medical histories and vital signs accurately in electronic systems.
- Maintained cleanliness and organization of the medical office environment consistently.
- Communicated effectively with patients to address concerns and provide support promptly.
- Maintained patient records in an electronic database system.
- Assisted with patient intake paperwork and medical history documentation.
- Compiled reports summarizing patient visits for review by physicians or administrators.
- Coordinated appointments with other healthcare providers for referrals or follow-up care visits.
- Prepared examination rooms prior to patients' arrival including stocking supplies, setting up instruments, and ensuring privacy curtains were closed.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assistant Store Manager
Retail
Victorville, CA
11.2022 - 08.2025
- Assist in daily store operations, and ensure a smooth workflow.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels, and coordinated stock processes.
- Maintained a clean and organized store environment for customers and staff.
- Handled customer inquiries and resolved issues to improve satisfaction.
- Managed the day-to-day operations of the store, including customer service, and inventory management.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Operate the cash register and handle customer transactions efficiently.
- Managed inventory levels and coordinated stock replenishment processes.
Education
Clinical Medical Assistant
U.S. Colleges
14596 Seventh St Victorville, CA 92345 United Stat 05.2025 - 08.2025
High School Diploma -
Hesperia High School
Hesperia, CASkills
- Inventory management
- Customer service
- Staff training
- Cash handling
- Visual merchandising
- Sales strategy
- Team leadership
- Time management
- Flexible schedule
- Inventory counting
- Stock replenishment
- Problem solving
- Responsible
- Able to multitask
- Injections
- Urine dips
- EKG's
- Cleaning and prepping rooms
- Able to take vitals & chart chief complaint
- Rooming patients
- Patient care
- Scheduling and making phone calls to confirm appointments
Certification
- BLS Certification 6/20/2025
- Certified Medical Assistant Certification
- First Aid 08/29/2025
Languages
English-Proficiency Professional
Spanish-Proficiency Competent
Timeline
Externship- Student Medical Assistant
Shima Hadidchi
07.2025 - 08.2025
Clinical Medical Assistant
U.S. Colleges
05.2025 - 08.2025
Assistant Store Manager
Retail
11.2022 - 08.2025
High School Diploma -
Hesperia High School