Bianca Najera Ramos
North Charleston,SC
Summary
Dedicated and skilled Aeromedical Evacuation Technician with extensive experience in emergency medical services and customer service. Seeking a position in customer service that leverages my medical training, problem-solving abilities, and strong interpersonal skills to provide exceptional care and support.
Overview
8
8
years of professional experience
Work History
Aeromedical Evacuation Technician Crew Member
US Air Force Reserve Command
02.2021 - Current
- Acted as a patient advocate, ensuring that all patients received the highest level of care and compassion during their transfers.
- Collaborated closely with flight crews to ensure seamless execution of aeromedical evacuation missions, ultimately enhancing the overall effectiveness of the operation.
- Maintained a high standard of cleanliness and organization within aircraft, ensuring proper infection control measures were implemented.
- Monitored patient condition and performed data collection to provide nursing staff and physicians with adequate information.
- Provided expert medical care during critical situations by effectively applying advanced clinical skills and knowledge.
- Coordinated with ground ambulance crews upon arrival at destination hospitals to facilitate seamless patient transfers.
Emergency Medical Technician
American Medical Response
06.2021 - 11.2023
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Aerospace Medical Service Apprentice
David Grant USAF Medical Center
03.2021 - 04.2021
- Performed inpatient and outpatient care: IV placements and removal, NG tube placement and removal, Vital signs, Blood Glucose levels, And other aspects of compassionate patient care
Customer Service and Cashier
Cactus Car Wash
01.2016 - 01.2019
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Provided over the phone communication for important and time sensitive calls
- Analyzed customer interaction to identify needs, provide resources and promote excellent services
- Recommended, selected and helped locate products based on customer needs and desires
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Served as the company's bilingual English and Spanish Customer Service Representative.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
US Air Force
Aerospace Medical Service Apprentice Phase 1 -
Aerospace Medical Service Apprentice Phase 2 -
High School Diploma -
R. B. Stall
Skills
- Patient Triage
- Patient Stabilization
- Vital Signs Monitoring
- Emergency Vehicle Operation
- Patient Transport
- Safe Driving
- Pre-Hospital Care
- Cardiopulmonary Resuscitation
- CPR and First Aid
Additional Information
Attained Secret Clearance through US Air Force
Languages
Spanish
Limited Working
Timeline
Emergency Medical Technician
American Medical Response
06.2021 - 11.2023
Aerospace Medical Service Apprentice
David Grant USAF Medical Center
03.2021 - 04.2021
Aeromedical Evacuation Technician Crew Member
US Air Force Reserve Command
02.2021 - Current
Customer Service and Cashier
Cactus Car Wash
01.2016 - 01.2019
US Air Force
Aerospace Medical Service Apprentice Phase 1 -
Aerospace Medical Service Apprentice Phase 2 -
High School Diploma -
R. B. Stall