Bianca Ortiz
Lansing,MI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving personal experience and elevating company profile with targeted markets. Excellence in customer service and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Production Worker
General Motors Co
Lansing, MI
05.2022 - Current
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Shift Manager
Arctic Corner
Lansing, MI
05.2018 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
Personal Shopper
Walmart
Lansing, MI
09.2021 - 04.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Old Navy
Lansing, MI
10.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Eastern High School
Lansing, MI06.2021
Skills
- Verbal and Written Communication
- Time Management
- Cash Handling
- Teamwork and Collaboration
- Customer Service
- Safety Standards Compliance
- Finishing Work
- Verifying Order Accuracy
- Attention to Detail
Timeline
Production Worker
General Motors Co
05.2022 - Current
Personal Shopper
Walmart
09.2021 - 04.2022
Sales Associate
Old Navy
10.2020 - 12.2021
Shift Manager
Arctic Corner
05.2018 - 06.2022
High School Diploma -
Eastern High School
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