Bianca Parrish
Frederick,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Csr
Mount Pleasant Crown
Frederick, MD
02.2018 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Deli
Food Lion
Taneytown, MD
05.2020 - 09.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Firefighter
Blue Ridge Fire & Rescue
Blue Ridge Summit, PA
10.2013 - 02.2019
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Carried, placed and extended ladders in training and in emergencies.
- Stabilized and lifted patients with backboard and cot.
- Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
Crew Trainer Manager
McDonald's
Frederick, MD
12.2011 - 02.2018
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
CLS Operations Assistant
New Direction Fiscal Management Services
Manchester MD
10.2015 - 10.2016
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
Server
Broken Spoke
Taneytown, MD
09.2015 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Instructional Assistant
Carroll County Public Schools
Westminster, MD
09.2014 - 09.2015
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Organized and guided skills practice, research and memorization tasks for students.
- Helped teachers manage bus loading and unloading.
Driver
Dominos's Pizza
Westminster, MD
12.2011 - 02.2012
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Cashier
Weis Markets
Spring Ridge MD
01.2009 - 11.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
No Degree -
Frederick Community College
Frederick, MDHigh School Diploma -
Walkersville High School
Walkersville, MD05.2009
Skills
- Call Documentation
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Responding to Difficult Customers
- Microsoft Exchange
Timeline
Deli
Food Lion
05.2020 - 09.2020
Csr
Mount Pleasant Crown
02.2018 - 12.2022
CLS Operations Assistant
New Direction Fiscal Management Services
10.2015 - 10.2016
Server
Broken Spoke
09.2015 - 08.2016
Instructional Assistant
Carroll County Public Schools
09.2014 - 09.2015
Firefighter
Blue Ridge Fire & Rescue
10.2013 - 02.2019
Crew Trainer Manager
McDonald's
12.2011 - 02.2018
Driver
Dominos's Pizza
12.2011 - 02.2012
Cashier
Weis Markets
01.2009 - 11.2011
No Degree -
Frederick Community College
High School Diploma -
Walkersville High School