Bianca Perez
Flanders,CT
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Discovery Clothing
Chicago, IL
06.2021 - 01.2024
- Greeted customers and provided excellent customer service.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Maintained a neat, clean, organized work environment that meets company standards.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Identified potential upselling opportunities during customer conversations.
Business Development Manager
Toyota Calumet
Chicago, IL
11.2015 - 08.2021
- Organized meetings between senior management and prospective customers.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Resolved customer complaints regarding sales and service.
Bartender/Server
Don Pedro's Restaurant
Chicago, IL
01.2011 - 11.2015
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Education
Some College (No Degree) - Esthetics
Mario Tricoci University
Chicago, ILSkills
- Upselling abilities
- Training & Development
- Appointment Scheduling
- Customer Relations
Languages
Spanish
Professional
Timeline
Assistant Store Manager
Discovery Clothing
06.2021 - 01.2024
Business Development Manager
Toyota Calumet
11.2015 - 08.2021
Bartender/Server
Don Pedro's Restaurant
01.2011 - 11.2015
Some College (No Degree) - Esthetics
Mario Tricoci University
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