Jennifer Solares
Spring,TX
Summary
Retail leader with proven track record in managing daily operations and training staff. Expertise in inventory control and customer experience enhancement, resulting in increased sales and improved store performance.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Pet Supplies Plus
Houston, Texas
05.2025 - Current
- Managed daily store operations, including customer service, inventory management, and staff scheduling.
- Supervised team, providing ongoing training to enhance customer service skills.
- Coordinated inventory management and stock replenishment to maintain optimal levels.
- Ensured compliance with safety and sanitation standards throughout the store.
- Resolved customer inquiries through active listening and tailored solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Monitored store appearance and organized merchandise displays effectively.
- Supported promotional activities to increase product visibility and sales.
Assistant Store Manager
Pet Supplies Plus
Spring, Texas
01.2025 - 04.2025
- Coordinated daily store operations and team schedules for optimal functionality.
- Trained new staff on customer service techniques and product knowledge.
- Resolved customer inquiries and issues to drive satisfaction improvement.
- Managed inventory processes including stock replenishment and organization.
- Oversaw cash handling procedures, ensuring accurate reconciliation of discrepancies.
- Conducted frequent store walk-throughs to address appearance and professionalism issues.
- Ensured compliance with safety regulations throughout store premises.
- Maintained precise records of transactions, inventory levels, and employee performance metrics.
Supervisor/Manager/Team Leader
Pet Supplies Plus
Spring, TX
11.2021 - 01.2025
- Fostered a pet-centric culture by acting neighborly and promoting trustworthiness.
- Led operational policies to ensure exceptional service, cleanliness, and adherence to safety standards.
- Guided team through opening and closing procedures, maintaining operational efficiency.
- Coached team members during onboarding, reinforcing neighborly behaviors as a role model.
- Delivered exceptional customer service by anticipating needs and providing informative advice.
- Managed cash register operations, ensuring transaction accuracy and customer satisfaction.
- Executed back-office procedures for compliance, including signage updates and cashier records.
- Communicated improvement opportunities for team performance with other leaders.
Assistant Store Manager
Dollar General Store
Spring, TX
09.2015 - 08.2016
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Completed frequent walk-throughs and directed team members to resolve issues affecting store appearance and professionalism.
- Delegated assignments to enhance floor coverage and improve service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw inventory receiving, stocking, pricing and returns while coordinating with vendors and guiding employees to ensure accurate stock levels.
- Coached and developed store associates through formal and informal interactions to enhance skills and performance.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Department Manager
USA Baby-Child Space
Greensboro, NC
08.2002 - 07.2003
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Managed shift overstock and inventory control to ensure optimal product availability and minimize disruptions.
- Collaborated with sales associates to streamline task completion and enhance operational efficiency.
- Analyzed sales and inventory data to identify trends, supporting shrinkage and safety awareness through detailed reports for management.
- Utilized excellent math skills to maintain accurate inventory levels.
- Ordered and received merchandise and input new merchandise into computer systems for all stores.
- Worked closely with customers to help find merchandise to best fit their needs.
- Followed safety protocols and company processes and procedures.
Restaurant Waitress
Demitris On The Lake
Dunkirk, NY
08.2001 - 03.2002
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks, enhancing customer experience and driving additional sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Calculated charges, issued table checks and collected payments from customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked server areas with supplies before, during and after shifts.
- Ensured food safety by maintaining cleanliness in all service areas.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests, fostering repeat business through exceptional customer service.
Secretary/Receptionist
Green Valley Psychiatric Group
Greensboro, NC
09.2000 - 07.2001
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to ensure accurate financial records.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Maintained office security by following safety procedures and managing access at reception.
- Worked with office manager to attain operational goals.
Customer Service Associate
Circuit City Stores
Greensboro, NC
01.2000 - 09.2000
- Provided fast, friendly service for routine inquiries and resolved service complaints effectively.
- Engaged with customers to assess needs and resolve concerns, enhancing overall satisfaction.
- Guided customers in making payments and establishing payment plans, facilitating account recovery.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Answered multi-line phone and directed calls for every department
- Delivered merchandise to service department for repairs, ensuring proper documentation.
Education
High School Diploma -
Dunkirk Senior High School
Dunkirk, NY06.1998
Elementary Education
Jamestown Community College
Dunkirk, NYSkills
- Retail operations management
- Cash handling expertise
- Collaborative teamwork
- Customer support and satisfaction
- Customer relations management
- Strategic merchandising
- Sales promotions and techniques
- Upselling and cross-selling
- Order management systems
- Inventory control and auditing
- Stock management and rotation
- Visual merchandising setup
- Shrink reduction strategies
- Conflict resolution skills
- Store organization and operations
- Point of sale (POS) management
- Payment processing efficiency
- Team leadership and management
- Staff supervision and training
- Onboarding programs
- Operational efficiency management
- Work planning and prioritization
- Time management skills
- Decision making abilities
- Assignment delegation strategies
- Problem resolution techniques
- Effective communication skills
Timeline
Assistant Store Manager
Pet Supplies Plus
05.2025 - Current
Assistant Store Manager
Pet Supplies Plus
01.2025 - 04.2025
Supervisor/Manager/Team Leader
Pet Supplies Plus
11.2021 - 01.2025
Assistant Store Manager
Dollar General Store
09.2015 - 08.2016
Department Manager
USA Baby-Child Space
08.2002 - 07.2003
Restaurant Waitress
Demitris On The Lake
08.2001 - 03.2002
Secretary/Receptionist
Green Valley Psychiatric Group
09.2000 - 07.2001
Customer Service Associate
Circuit City Stores
01.2000 - 09.2000
High School Diploma -
Dunkirk Senior High School
Elementary Education
Jamestown Community College