Bianca Jazmin Perez
Philadelphia,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Social Media Coordinator
All American Home Care
Philadelphia, PA
05.2023 - Current
- Created and managed all content across all social media platforms: Instagram, Facebook, LinkedIn, and Tik Tok.
- Monitored social media trends and leveraged insights to optimize content strategy and improve audience engagement.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Stayed abreast of changes in social media policies, tools, and algorithms to adapt strategies accordingly.
- Utilized scheduling tools like Hootsuite or Sprout Social to plan ahead posts according to predetermined timelines.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Created and managed content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Wrote social media content to increase engagement with customers.
- Used editing and graphic design tools to create content and visuals for social channels.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
- Effectively responded to negative feedback and bad reviews under professional's supervision.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created and designed viral reels and videos on Instagram and Tik Tok, highest being 4.3 million views.
- Increased following by 50% thus far
Hospice Liaison
All American Hospice
Philadelphia, PA
06.2022 - 05.2023
- Managed over 50 accounts and sought out new accounts for potential referrals daily
- Managed daily referrals and worked with families through the hospice documentation process.
- Compassionately supported families through the end of life (hospice) process
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships
- Maintained successful relationships with patients, families, physicians, hospital personnel, nursing rehabilitation staff, elder care community within PA by utilizing exemplary communication and active listening skills.
- Generated revenue through referrals that were a direct result of my success in networking and building relationships within the PA Elder Care Community.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Adhered to documentation regulations and requirements.
Philadelphia Treatment Court Case Manager
Public Health Management Corporation (PHMC)
Philadelphia, USA
10.2020 - 10.2021
- Assisted participants with substance abuse disorder by helping them navigate through their recovery via drug and alcohol treatment programs
- Collaborated with drug and alcohol treatment programs, mental health facilities, recovery house facilities, and the legal team (which included the public defender, appointed judge, prosecuting attorneys, and other court personnel) to ensure participants are receiving all necessary resources to successfully maintain sobriety and complete the treatment court program
- Identified barriers to client success and developed strategies to overcome them.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Maintained accurate case records and documentation according to agency guidelines.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients and their families about their rights and available community resources.
Family Finding Case Manager
Turning Points for Children
Philadelphia, USA
08.2015 - 10.2020
- Provided case management such as utilizing database systems to locate possible family members, engaging family members to discover their need/want to reconnect/support children within foster/kinship care, providing documentation which presents all the family finding efforts and supports, and using motivational interviewing, file mining and mobility mapping techniques
- Attended all necessary trainings/meetings that improve the worker’s overall knowledge of social work and gives the worker opportunities to gain a new perspective on helping and interacting with families, children, and fellow colleagues
- Collected data from each case to measure outcomes which influenced the success of the family finding program had on reunifying children with family and removing them from foster care
- Organize and facilitate program meetings, which discuss different relative topics that will help progress our team dynamic in the office (topics include navigation of clinical needs for complex families, bio parent engagement, safe haven law, etc)
- Engage in interviews for potential new family finding case managers and supervised an open case to attain management skills
- Lead in overseeing a graduate intern’s daily tasks and assisted in helping the intern work through difficult cultural differences between herself and the families we service
- Speak on behalf of program within the agency to stakeholders such as donors, volunteers, board of directors, etc
CUA Case Manager
Asociación Puertorriqueños en Marcha (APM)
Philadelphia, USA
10.2013 - 08.2015
- Conducted case management responsibilities including home visits, conferences, court testimony, safety assessments, risk assessments, etc to ensure the safety and overall well-being of a 20-27 caseload (families) with attention to time constraints
- Established an individual family plan per case and assist the parents and/or other caregivers in completing their specific goals to reunify the parents with children or the children with other family
- Worked collaboratively with families, DHS employees, coworkers, subcontractors, to ensure that the children served are receiving all their basic needs and more elaborate needs such as speech therapy or trauma therapy
- Provided resources to families to assist them with needs that arise during CUA/DHS involvement – including referrals to mental health services, drug and alcohol, early childhood intervention programs, family meetings, housing, employment and wraparound care
- Abided by CUA guidelines, which involves policy and procedure for single case management protocol, the child welfare system within protocol, court procedure and protocol, clinical best practice for social services for children and families
- Attended trainings/meetings that improve the workers knowledge on social services and best practice for social services within the city of Philadelphia
Education
Master of Public Health Degree - Public Health
Drexel University
Philadelphia, PA04.2018
Bachelor of Arts and Sciences Degree - Early Childhood & Special Ed., American Studies
La Salle University
Philadelphia, PA08.2013
Skills
- Microsoft (Word, Excel, PowerPoint, Publisher)
- Research proficiency
- Content development
- Audience engagement
- Social media management
- Data analytics
- Relationship building and management
- Product knowledge
- Excellent written and verbal communication
- Customer service
- Strategic planning
- CRM proficiency
- Sales expertise
- Team collaboration
- Referral marketing
- Networking
- Storytelling
- Cross-functional collaboration
Hobbies and Interests
- Creativity projects
- Event planning
- Teaching/training
- Writing
- Reading
- Research
- Travel
- Mental Health
References
Available by request
Community Service
- The Gift of Love Gala, Philadelphia, PA, Fall 2017, Fall 2019
- Dragon Boat Race, Philadelphia, PA, Spring 2017, Spring 2019
- Speaker’s Bureau, Philadelphia, PA, Spring 2017
- Walk Against Hunger, Philadelphia, PA, 2018
- Sunday Suppers Spring Event, Growing Together, Philadelphia, PA, 2018
- Sunday Suppers Event, Building Bridges, Philadelphia, PA, 2019
- March of Dimes Philadelphia, PA 2022
- Elder Care Community Events Philadelphia, PA 2023
- Back to School Book Bag Giveaways, Philadelphia & Allentown, PA 2024
Timeline
Social Media Coordinator
All American Home Care
05.2023 - Current
Hospice Liaison
All American Hospice
06.2022 - 05.2023
Philadelphia Treatment Court Case Manager
Public Health Management Corporation (PHMC)
10.2020 - 10.2021
Family Finding Case Manager
Turning Points for Children
08.2015 - 10.2020
CUA Case Manager
Asociación Puertorriqueños en Marcha (APM)
10.2013 - 08.2015
Master of Public Health Degree - Public Health
Drexel University
Bachelor of Arts and Sciences Degree - Early Childhood & Special Ed., American Studies
La Salle University