BIANCA PIERRE

Minor in Plant & Soil Sciences

GPA: 3.5

• Designed and implemented social media strategies to align with company goals
• Managed intake coordination and appointment scheduling, ensuring efficient use of clinician availability
• Regularly updated the practice's website with relevant information, improving user experience
• Assisted in clinician recruitment, application reviews, and interview scheduling.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Provided excellent customer service to clients, answering the phone, booking appointments, and greeting customers.
• Assisted in customer lead reach out, community outreach, and selling memberships
• Developed and executed social media campaigns to increase brand awareness and engagement.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Championed the success and well-being of women and non-binary students of color
• Served as a discussion leader and presenter at leadership conferences
• Coordinated events aimed at fostering a sense of community and belonging
• Managed and curated engaging content for the organization's social media platforms, including Instagram and Facebook
• Collaborated with team members to plan, compile, and distribute a biweekly departmental newsletter.

• Adhered to research protocols and procedures, guiding multiple participants through hour-long studies
• Authored a comprehensive study introduction that framed the research objectives and methodologies
• Aligning with the goals of the department
• Proficiently organized and coded participant data within Excel workbooks.

• Prepared participants for an overnight sleep study, demonstrating the ability to ensure their knowledge and comfort throughout the process
• Vigilantly monitored patients throughout the night, displaying quick thinking and effective troubleshooting skills to address any issues that arose
• Demonstrated essential computer skills necessary for the successful performance of job duties.

• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Assisted customers with locating books and other materials in store.

• Spearheaded and successfully managed a comprehensive project to digitize decades of physical files, resulting in enhanced data accessibility, reduced storage costs, and streamlined information retrieval
• Managed day-to-day administrative operations, including scheduling meetings, handling phone and email correspondence, and maintaining office supplies inventory
• Provided exceptional clerical support, managing calendars, and maintaining confidential records and files.