Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Rosebrook

Denver,North Carolina

Summary

Part-time Operations Manager at Burn Boot Camp - Denver, with a strong focus on optimizing day-to-day gym operations. Passionate about delivering an exceptional client experience, as well as cultivating a strong gym community. Proven track record in increasing key performance indicators, specifically in the retail category, increasing our 2024 revenue to over $13k, from $6k in 2023. Proficient in data analysis and client relationship management; leveraging insights to design and execute targeted strategies that boost membership sales and maximize member retention. Currently looking to make a transition from a part-time position to a full-time position.

Overview

19
19
years of professional experience

Work History

Operations Manager

Burn Boot Camp- Denver
Denver, NC
07.2023 - Current
  • Mastery and execution of the Burn Boot Camp Franchise Operating System to ensure 'Blue Carpet Experience' standards are met daily.
  • Manage Brand Ambassador team through effective onboarding, monthly schedule creation, and comprehensive training in sales and client experience.
  • Identify improvement opportunities within our individual gym operations, and establish Standard Operating Procedures to ensure consistency among all gym employees.
  • Track and analyze key performance indicators to gauge the success of daily gym operations and initiatives, adjusting strategies to enhance category sales.
  • Perform daily administrative tasks, including member cancellations and suspensions, lead nurturing, membership transfers, contracts, and member communication.
  • Devise and execute strategies for enhancing member retention rates, including monthly member events and 90-day new member onboarding
  • Oversee and optimize retail inventory while enhancing sales performance through wholesale retail, location-specific custom retail, and member pre-orders.

K-5 Elementary School Special Education Teacher

Charlotte Mecklenburg/Mooresville Graded Schools
08.2010 - 07.2023
  • Used a variety of data sources to set yearly goals that met the academic and functional needs of individual students.
  • Researched, planned, and implemented appropriate educational strategies and curriculum to support the yearly goals of individual students.
  • Facilitated small group instruction tailored for individual student needs.
  • Analyzed student data to evaluate the results of student progress over time and the effectiveness of instructional strategies.
  • Cultivate connections and positive relationships with students and student stakeholders (parents, guardians, outside tutors, therapists, etc.).
  • Cultivated connections and positive relationships with students and student stakeholders (parents, guardians, outside tutors, therapists, etc.).
  • Advised special education and administration teams on compliance updates and issues, as well as effectively managed questions and concerns related to Special Education (EC) procedures and protocols as our school-based Compliance Facilitator.
  • Collaborated with general education teachers to modify the general education curriculum for students with disabilities, using various instructional techniques and technologies.

Event Manager

RIT Inn & Conference Center
Rochester, NY
12.2006 - 02.2008
  • Managed administrative logistics of event booking and planning for over 100 events, ranging from bridal showers to galas.
  • Oversaw the management of event budgets (specifically for rental space, catering, technology, and room blocks) to deliver at or below projected costs.
  • Coordinated catering services and assisted clients with planning menus to complement the event theme.
  • Worked closely with clients to resolve complaints, or service issues.
  • Generated client retention by accurately organizing and executing events.

Education

Master of Science - Inclusive Childhood Education (Grades 1-6)

Nazareth College
Rochester, NY
05.2009

Bachelor of Science - Sport Studies And Communications (PR)

St. John Fisher College (University)
Rochester, NY
08.2006

Skills

  • Self-motivated
  • Ability to learn and adapt quickly
  • Positive and effective interpersonal communication
  • Client/member relationship management
  • Problem solving
  • Customer service
  • Ability to multitask and stay organized while having high attention to detail and follow-through
  • Proficient in Microsoft Word, Microsoft PowerPoint, Google applications, Canva, Basecamp, Mindbody, and Loopspark

Timeline

Operations Manager

Burn Boot Camp- Denver
07.2023 - Current

K-5 Elementary School Special Education Teacher

Charlotte Mecklenburg/Mooresville Graded Schools
08.2010 - 07.2023

Event Manager

RIT Inn & Conference Center
12.2006 - 02.2008

Master of Science - Inclusive Childhood Education (Grades 1-6)

Nazareth College

Bachelor of Science - Sport Studies And Communications (PR)

St. John Fisher College (University)

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Sarah Rosebrook