Detail-oriented Medical Billing and Coding Specialist skilled in health records management, medical terminology, and compliance with ICD-10, HCPCS, CPT, and HIPAA guidelines. Demonstrated ability to enhance customer service and optimize team collaboration while utilizing Microsoft Office and QuickBooks effectively.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Operations Manager
JCPenney
Citrus Heights, California
09.2021 - Current
Engaged with customers to identify and address their needs, enhancing overall customer satisfaction.: I provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for my actions and outcomes.
Proactively improved customer experience by taking decisive actions with energy and urgency.
Solve Problems and make smart decisions that drive sales, profit, or customer service; execute work effectively and efficiently; inspire strong performance in myself and others.
Achieved performance standards in sales, customer service, merchandising, and attendance as both an associate and leader.
Education
Some College (No Degree) - Medical Billing And Coding, Undergraduate
DeVry University
Chicago, IL
Skills
Health Information Systems
Medical Coding
Billing and collections
Medicare and Medicaid
Patient Scheduling
Persistent patient care
Patient Satisfaction
High Level of Accuracy
Organizational Skills
Customer Service
Team Oriented
Communication Skills
Self-Motivated
Certification
Certified Coding Associate (CCA)
Timeline
Operations Manager
JCPenney
09.2021 - Current
Some College (No Degree) - Medical Billing And Coding, Undergraduate
PROGRAM OPERATIONS SPECIALIST INTERIM DEPUTY PROGRAM MANAGER at Department of Defense (DoD)- DHAPROGRAM OPERATIONS SPECIALIST INTERIM DEPUTY PROGRAM MANAGER at Department of Defense (DoD)- DHA