Bianca Pierre
Boston,MA
Summary
Meticulous and detail-oriented professional with a strong background in operational management, administrative support, and project coordination. Adept at enhancing organizational efficiency and supporting key personnel. Equipped with excellent clerical skills and a proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Operations Manager
Wellness For Our Future LLC.
06.2023 - Current
- Managed intake coordination and appointment scheduling for 10 clinicians.
- Designed and implemented social media strategies, aligning them with company goals, resulting in a 33% increase in followers and a 80.3% increase in engagement.
- Assisted in clinician recruitment, including application reviews.
- Aided in the organizing of a fundraiser for a new non-profit, securing vendors and donations.
- Maintained confidentiality and upheld HIPAA regulations, protecting patient privacy.
Assistant Manager
Restore Hyper Wellness
03.2023 - 09.2023
- Delivered excellent customer service by managing calendars, booking appointments, and greeting customers.
- Provided timely and resolute solutions to problems for clients while keeping in mind company policy
- Aided in organizing the grand opening of the Watertown location, coordinating vendors for a three-day celebration.
- Trained and supervised new staff in necessary procedures.
Administrative Assistant
Women Of Color Leadership Network
09.2021 - 06.2022
- Championed the success and well-being of women and non-binary students of color within the five colleges by coordinating events aimed at fostering a sense of community and belonging
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Served as a discussion leader and presenter at leadership conferences.
- Created and distributed agendas for bi-weekly meetings and took concise notes/minutes.
Research Assistant
Neural Vitality Lab
09.2021 - 06.2022
- Adhered to research protocols and procedures, guiding multiple participants through lab study.
- Authored a comprehensive study introduction outlining research objectives and methodologies.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Coded participant data within Excel workbooks.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Research Assistant
Somneuro Sleep Lab
09.2019 - 03.2020
- Led participants through overnight studies, ensuring their knowledge and comfort throughout the process.
- Monitored patients throughout the night, displaying quick thinking and effective troubleshooting skills to address any issues.
- Aided project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Demonstrated essential computer skills necessary for successful job performance.
Administrative Assistant
Youth Enrichment Services
06.2016 - 06.2018
- Spearheaded and successfully managed a comprehensive project to digitize decades of physical files, enhancing data accessibility, reducing storage costs, and streamlining information retrieval.
- Managed day-to-day administrative operations, including scheduling meetings, handling phone and email correspondence, and maintaining office supplies inventory.
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MA05.2022
Skills
- Bilingual: English and Haitian Creole
- Google: Drive, Sheets, Calendar, Docs, Slides
- Microsoft Office: Excel, Outlook, PowerPoint, OneNote
- Canva
- Customer Service
- Social Media Management
Timeline
Operations Manager
Wellness For Our Future LLC.
06.2023 - Current
Assistant Manager
Restore Hyper Wellness
03.2023 - 09.2023
Administrative Assistant
Women Of Color Leadership Network
09.2021 - 06.2022
Research Assistant
Neural Vitality Lab
09.2021 - 06.2022
Research Assistant
Somneuro Sleep Lab
09.2019 - 03.2020
Administrative Assistant
Youth Enrichment Services
06.2016 - 06.2018
Bachelor of Science - Psychology
University of Massachusetts Amherst
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