Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lavenska Fulcher

Atlanta,GA

Summary

Seasoned Operations Manager and talented leader with eight years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Operations Manager

RXO Logistics
06.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Operations Manager

Old Dominion Freight Line, Inc.
08.2020 - 06.2022
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Project Manager

Americold Logistics
06.2017 - 08.2020
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Met project deadlines without sacrificing build quality or workplace safety.

Customer Service Supervisor

UPS
05.2016 - 06.2017
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

Operations Supervisor

UPS
09.2014 - 05.2016
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Education

Bachelor of Science - Criminal Justics

Georgia State University
Atlanta, GA
05.2020

Skills

  • Document Control
  • Production
  • Customer Retention
  • Data Analysis
  • Continuous Process Improvement
  • Salesforce
  • Zendesk
  • MS Word / MS Excel
  • Bilingual : Haitian Creole
  • Relationships and Rapport

Timeline

Operations Manager

RXO Logistics
06.2022 - Current

Operations Manager

Old Dominion Freight Line, Inc.
08.2020 - 06.2022

Project Manager

Americold Logistics
06.2017 - 08.2020

Customer Service Supervisor

UPS
05.2016 - 06.2017

Operations Supervisor

UPS
09.2014 - 05.2016

Bachelor of Science - Criminal Justics

Georgia State University

Similar Profiles

CREATE PROFILE
Lavenska Fulcher