Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelly Brabham

Las Vegas,NV

Summary

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Focused Operations Manager adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Process improvement strategies, Systems implementation, Mergers and acquisitions knowledge, Multi-unit operations management, Performance reporting, Solutions development, Workforce training, Planned equipment constraints, Contract review and recommendations, Continuous improvements.

Overview

17
17
years of professional experience

Work History

Operations Manager

Crediify/I got Skills
Las Vegas, NV
05.2019 - 03.2024
  • Managed scheduling, training and inventory control
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Oversaw financial management, budget management, accounting and payroll activities
  • Presented performance and productivity reports to supervisors
  • Addressed customer concerns with suitable solutions
  • Responded to information requests from superiors, providing specific documentation
  • Published customer satisfaction results from feedback forms and correspondence
  • Built strong operational teams to meet process and production demands.

Sr.Collection Specialist

California Republic Bank
Orange County, CA
11.2016 - 12.2019
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Processed payments over phone and set up recurring drafts
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Received payment and posted to appropriate customer accounts
  • Arranged for debt repayment and established repayment schedule based on customer finances
  • Met demands of busy collections group by performing high volume of daily calls
  • Reviewed accounts to determine payment plan compliance
  • Recorded information about customers' financial status and collections status efforts
  • Negotiated credit extensions to assist customers in paying overdue accounts
  • Completed skip traces on customers failing to respond to collection efforts.

Legal Account Manager

Law Office Pautenude & Felix
Las Vegas, NV
05.2016 - 12.2017

Legal Account Manager

Midland Credit Management
Phoenix, AZ
07.2007 - 11.2011
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Negotiated agreements with clients for pricing and logistics
  • Negotiated contracts and closed agreements to maximize profits
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth
  • Processed payments over phone and set up recurring drafts
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
  • Filed law suit wage garnishment, bank levy located assets.

Education

Diploma In Psychology - Diploma In Psychology

Alison
Online
09-2024

Diploma In Project Management - Project Management

Alison
Online
09-2024

Legal Advocate Certification - Legal Advocate

Alison
Online
09-2024

Property Law And Management - Property Management

Alison
Online
08-2024

American Contract Law - Contract Law

Alison
Online
08-2024

U.S. Citizenship And American Civics - U.S. Citizenship

Alison
Online
08-2024

Paralegal - Paralegal Studies

Alison
Online
08-2024

Diploma In Legal Studies - Legal Studies

Alison
Online
08-2024

Bachelor of Arts in Bachelor of Law -

Northern Arizona University
Flagstaff, AZ
07.2022

Skills

  • Billing dispute resolution
  • Payment management
  • Past due procedures
  • Payment acceptance
  • Employee training
  • Staff training and development
  • Planned equipment constraints
  • Workforce training
  • Policies and procedures implementation
  • Business and Operations Management
  • Productivity improvement specialist
  • Negotiations expert
  • Team Building/Leadership
  • Case management
  • Goal attainment
  • Management
  • Document control
  • Product management
  • Client relationships
  • High-pressure environments
  • Multi-unit operations management
  • Performance reporting
  • Solutions development
  • Contract review and recommendations
  • Logistics Oversight
  • Document Control
  • Customer Retention
  • Inventory Management
  • Contract Management
  • Business Planning
  • Organizational Management
  • Business Development
  • Financial Management

References

References available upon request.

Timeline

Operations Manager

Crediify/I got Skills
05.2019 - 03.2024

Sr.Collection Specialist

California Republic Bank
11.2016 - 12.2019

Legal Account Manager

Law Office Pautenude & Felix
05.2016 - 12.2017

Legal Account Manager

Midland Credit Management
07.2007 - 11.2011

Diploma In Psychology - Diploma In Psychology

Alison

Diploma In Project Management - Project Management

Alison

Legal Advocate Certification - Legal Advocate

Alison

Property Law And Management - Property Management

Alison

American Contract Law - Contract Law

Alison

U.S. Citizenship And American Civics - U.S. Citizenship

Alison

Paralegal - Paralegal Studies

Alison

Diploma In Legal Studies - Legal Studies

Alison

Bachelor of Arts in Bachelor of Law -

Northern Arizona University
Shelly Brabham