Linda Wages
Powder Springs,GA
Summary
Knowledgeable Senior Manager with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Seeking a challenging leadership role where I can utilize my strategic thinking, strong communication skills, and proven track record in driving operational excellence, fostering team collaboration, and delivering exceptional results. Organized, and systematic with natural relationship-building and leadership talents. Analytical claims manager, efficiently managing basic and complex claim loads.
Overview
17
17
years of professional experience
Work History
Operations Manager
Great Expressions Dental Centers
Kennesaw, GA
12.2014 - 08.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Maintain authorized 4% monthly budget for overall expenditure within the practice.
- Managed insurance claims processing ensuring accurate and timely submission for reimbursement.
- Plan and conduct investigations of claims to confirm coverage and compensability.
- Measured and reviewed performance via KPIs and metrics.
Operations Manager
Coast Dental & Orthodontics
Douglasville, GA
09.2010 - 11.2014
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Led the collections and billing department, overseeing all aspects of revenue cycle management.
- Managed financial operations, including budgeting, financial analysis,and cost control measures.
- Conducted periodic assessments to evaluate company's financial performance.
- Monitored resource use to achieve set goals within budget constraints.
Operations Manager
Small Smiles Dental Center of Atlanta
Mableton, GA
01.2007 - 07.2010
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Led a team of administrative staff, providing training, guidance,and performance evaluations.
- Decreased account receivable by 40 percent.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Responded to patient queries and concerns to resolve issues in accordance with company polices and procedures, healthcare regulations and dental board standards.
Education
Associate of Arts - Paralegal Studies
Associate of Arts - Business Administration And Management
Skills
- Operational Excellence
- Organizational skills
- Team leadership
- Strategic Planning
- Financial Management
- Regulatory Compliance
- Communication
- Critical thinking
- Decision-making
- Problem Solving
- Leadership and Management
- Microsoft Office
- Outlook Express
- Legal Research
- Legal Terminology
- Negotiation
- Budget analysis
- Accounts Receivable Expertise
- Billing Dispute Resolution
- Excel
- Power BI
- Jelly Fish
- Dentrix
- Eaglesoft
- Open Dental
- Weave telephone system
Additional Information
- Paralegal services
- Legal Research
- Legal Terminology
- Verbal-written communication
- Case Summaries
- Detail-Oriented & methodical in preparing case file, investigating issues and producing legal paperwork.
Timeline
Operations Manager - Great Expressions Dental Centers
12.2014 - 08.2023
Operations Manager - Coast Dental & Orthodontics
09.2010 - 11.2014
Operations Manager - Small Smiles Dental Center of Atlanta
01.2007 - 07.2010
Paralegal Institute - Associate of Arts, Paralegal Studies
Katherine Gibbs School of Business - Associate of Arts, Business Administration And Management
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