Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermy Dick

Orlando,FL

Summary

Results-driven operations and team leader with over 8 years of experience in retail, customer service, and operational management. Skilled in employee coaching, inventory management, customer service, performance management, and operational excellence. Dedicated to servant leadership and delivering exceptional experiences.

Overview

13
13
years of professional experience

Work History

Operations Manager

Crothall Healthcare
Orlando, FL
06.2024 - Current
  • Lead daily operations while maintaining efficiency and high-quality service standards.
  • Supervise, coach, and develop a team of 400 members.
  • Participate in hiring, onboarding, and performance management.
  • Resolve customer concerns and maintain high satisfaction.
  • Promote teamwork and continuous improvement.
  • Developed and implemented process improvements that enhanced operational efficiency across departments.

Customer Account Manager

Rent-A-Center
Brooklyn, NY
06.2016 - 07.2018
  • Managed over 300 customer accounts.
  • Supported sales goals and customer retention.
  • Resolved customer concerns and coordinated deliveries.

Nutrition Manager

GNC
Brooklyn, NY
02.2013 - 05.2015
  • Managed daily retail operations and inventory.
  • Delivered exceptional customer service.
  • Supported training and development of team members.

Education

Bachelor of Arts - Business Administration

Keiser University
Orlando, FL
07.2028

GED -

Kingsborough Community College
Brooklyn, NY
08.2013

Skills

  • Team Leadership
  • Employee Coaching & Training
  • Store Operations
  • Inventory Management
  • Customer Service Excellence
  • Hiring & Onboarding
  • Performance Management
  • Labor Management
  • Cash Handling
  • Merchandising
  • Microsoft Office
  • POS Systems
  • Problem Solving
  • Operational Excellence
  • Servant Leadership

Timeline

Operations Manager

Crothall Healthcare
06.2024 - Current

Customer Account Manager

Rent-A-Center
06.2016 - 07.2018

Nutrition Manager

GNC
02.2013 - 05.2015

Bachelor of Arts - Business Administration

Keiser University

GED -

Kingsborough Community College