Results-driven operations and team leader with over 8 years of experience in retail, customer service, and operational management. Skilled in employee coaching, inventory management, customer service, performance management, and operational excellence. Dedicated to servant leadership and delivering exceptional experiences.
Overview
13
13
years of professional experience
Work History
Operations Manager
Crothall Healthcare
Orlando, FL
06.2024 - Current
Lead daily operations while maintaining efficiency and high-quality service standards.
Supervise, coach, and develop a team of 400 members.
Participate in hiring, onboarding, and performance management.
Resolve customer concerns and maintain high satisfaction.
Promote teamwork and continuous improvement.
Developed and implemented process improvements that enhanced operational efficiency across departments.
Customer Account Manager
Rent-A-Center
Brooklyn, NY
06.2016 - 07.2018
Managed over 300 customer accounts.
Supported sales goals and customer retention.
Resolved customer concerns and coordinated deliveries.
Nutrition Manager
GNC
Brooklyn, NY
02.2013 - 05.2015
Managed daily retail operations and inventory.
Delivered exceptional customer service.
Supported training and development of team members.