Bianca Polk
East Chicago,Indiana
Summary
Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes. Dedicated Assistant Teacher with excellent communication and coordination skills demonstrated through previous classroom experience. Compassionate, professional and committed to student learning and overall wellbeing. Quick to jump in and help teacher with student or administrative needs. Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Detail-oriented Assistant Teacher lends creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. Passionate teacher excels at sharing unique approach to individualized instruction to keep students on pace. No task too small in supporting teachers, administrators and at-large school community.
Overview
11
11
years of professional experience
Work History
Assistant Teacher
A Step Ahead Learning Center
06.2024 - Current
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher to identify and target opportunities for instructional improvements.
Hotel Housekeeper
Ameristar Casino East Chicago
09.2020 - 11.2023
- Examined departmental documents to determine how they should be distributed and filed
- Restocked room supplies such as facial tissues to add a personal touch with each job
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Damages, maintenance issues, safety concerns, and potential hazards were all reported to management
- Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
Manager
White Castle
07.2016 - 12.2019
- Improved resource utilization and waste minimization by improving planning and internal controls
- Interpersonal communication and networking are two of the most important aspects of my job
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Brought in new business by planning marketing events, prospect calls, and networking referrals
- I'm in charge of making appointments and filing insurance claims
- Was in charge of automating office operations, managing client correspondence, and keeping track of records.
Work from Home Customer Service Agent
Tax Associates, Inc
03.2015 - 05.2018
- Kept an eye on things
- Raised the stakes
- Noted completed repairs, any additional repairs that were needed, and any parts that needed to be ordered on the service call ticket
- Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation
- All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability, cargo, aviation, and K & R documents
- Was in charge of the store's opening duties, which included counting cash drawers and inspecting all equipment for proper operation
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
Crew Member
McDonald's
01.2014 - 02.2015
- Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service
- Am in charge of taking orders from customers
- Cleanliness, Customer Service, and Food Preparation.
Crew Member
McDonald’s
10.2013 - 10.2014
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate - Business and Managerial Economics
Independence university
Salt Lake City, UT01.2020
Skills
- Ordering procedures
- Beverage preparation
- Verbal and written communication
- Food preparation
- Communication skills
- Food preparation and safety
- Menu memorization
- Point-of-sale transactions
- Point of sale knowledge
- Behavior Management
- Parent and caregiver relations
- Teaching strategies
- Safety and supervision
- Regulatory Compliance
- Instructional support
- Safe learning environment
- Academic development
- Lesson Planning
- Special Education Support
- Behavior Modification
Timeline
Assistant Teacher
A Step Ahead Learning Center
06.2024 - Current
Hotel Housekeeper
Ameristar Casino East Chicago
09.2020 - 11.2023
Manager
White Castle
07.2016 - 12.2019
Work from Home Customer Service Agent
Tax Associates, Inc
03.2015 - 05.2018
Crew Member
McDonald's
01.2014 - 02.2015
Crew Member
McDonald’s
10.2013 - 10.2014
Associate - Business and Managerial Economics
Independence university
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