Overview
Work History
Education
Skills
Solutions Bureau with Progressive
Timeline
Generic

Bianca Reid

Stonecrest,GA

Overview

5
5
years of professional experience

Work History

Claims Generalist Associate

Progressive
05.2023 - Current
  • Investigated 3-6 insurance claims daily to determine validity and coverage eligibility.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Developed in-depth understanding of insurance policies and procedures.

Safety & Compliance Processor

Dollar General Fleet
09.2022 - 03.2023
  • Created a smooth onboarding processes for 20 CDL drivers to help new hires adjust to company policies, procedures and processes.
  • Completed required criminal, med cardmedcard verification through national registry, cdlis, mvr or drug tests for new hires.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Operated with safety and skill to avoid accidents and delays when transporting goods throughout GA's weigh station and store drop offs.

Client Advisor

Louis Vuitton
01.2022 - 06.2022
  • Answered 30 calls a day to assist customers with orders, returns and items to buy.
  • Proved successful working within tight deadline metrics and fast-paced environment.
  • Worked well in team setting, providing support and guidance.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.

Rideshare Compliance & Claims Processor

Curric LLC
02.2020 - 06.2022
  • Established positive and trusting relationships with damaged, missing or stolen cargo clients, administering efficient customer service and processing claims quickly.
  • Created processes for claim handling and visibility throughout the company on when claims were pending customer, driver or accounting involvement to resolve.
  • Assisted in saving the company money on deciding which claims would not be paid out vs which were eligibility for 100% reimbursement.
  • Created a driver reimburse insurance program. As CDL drivers have their own insurance and should be held accountability for delivering and transporting safe goods.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Followed up with customers on unresolved issues.

Education

Bachelor of Science - Biology/ Pre-Dental

Georgia State University
Atlanta, Ga
05.2014

Skills

  • Claims Processing
  • Policy Knowledge
  • Claims Investigation
  • Interpersonal Communication
  • Federal and State Driving Regulations
  • Efficiency and Time Management
  • Best Practices Implementation

Solutions Bureau with Progressive

A member of the Solutions Bureau to create a space for reps to collaborate and find solutions to business related opportunities.

Timeline

Claims Generalist Associate

Progressive
05.2023 - Current

Safety & Compliance Processor

Dollar General Fleet
09.2022 - 03.2023

Client Advisor

Louis Vuitton
01.2022 - 06.2022

Rideshare Compliance & Claims Processor

Curric LLC
02.2020 - 06.2022

Bachelor of Science - Biology/ Pre-Dental

Georgia State University

Similar Profiles

CREATE PROFILE
Bianca Reid