Shannon Jeter
Macon,GA
Summary
Developed strong analytical and communication skills in fast-paced insurance environment, looking to transition into new field. Demonstrated proficiency in resolving complex issues and managing data effectively. Focused on leveraging transferable skills to make meaningful impact in different industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Generalist Associate
Progressive Insurance
03.2025 - Current
- Assisted in processing claims, ensuring accuracy and compliance with company policies.
- Collaborated with team members to resolve client inquiries and provide timely support.
- Reviewed documentation for completeness, identifying discrepancies for further investigation.
- Utilized claims management software to track and manage claim statuses efficiently.
- Handled total loss claims for company owned options as well as owner retained.
Claims Adjuster
Progressive Insurance
01.2024 - 01.2025
- Evaluated claims to determine validity and compliance with policy guidelines.
- Negotiated settlements with claimants to achieve fair resolutions efficiently.
- Utilized claims management software to document findings and streamline processing workflows.
- Conducted thorough investigations, gathering evidence and witness statements for accurate claim assessments.
- Provided exceptional customer service by addressing inquiries and guiding clients through the claims process.
Education
High School Diploma -
Union County High School
Union05-2010
Skills
- Claims investigation
- Claims processing
- Trade policy
- Insurance regulations
- Time management
- Team collaboration
- Documentation review
- File management
Certification
Claims Adjuster License - G099599- 03/05/2024
Timeline
Claims Generalist Associate
Progressive Insurance
03.2025 - Current
Claims Adjuster
Progressive Insurance
01.2024 - 01.2025
High School Diploma -
Union County High School