Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Riley

Glenwood,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

FTD.com
Downers Grove, IL
10.2016 - 02.2023
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Recruiter

Cennate Crop.(contract)
Buffalo Grove, IL
03.2015 - 09.2016
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Facilitated job application processes for qualified candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.

Education

Business Administration

Malcolm X Jr College
Chicago, IL
03.2007

Skills

  • Call Documentation
  • Upbeat and Positive Personality
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Verbal and Written Communication
  • Call Centers
  • 70 wpm Typing Speed

Timeline

Customer Service Specialist

FTD.com
10.2016 - 02.2023

Recruiter

Cennate Crop.(contract)
03.2015 - 09.2016

Business Administration

Malcolm X Jr College

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Bianca Riley