NDESHA ROBINSON
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Work at Home Agent trained in processing information online and responding to customers. Adept at taking information form customers.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Target
01.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Associate
Walmart
08.2019 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Work From Home Customer Service Agent
Spectrum
11.2020 - 12.2021
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Education
High School Diploma -
Sumter High School
Sumter, SC05.2019
Skills
- Customer Service and Assistance
- Building Customer Trust and Loyalty
- Customer Order Management
- Effective Written and Verbal Communication
- Call Documentation
- Order and Refund Processing
- High-Volume Call Environments
- Computer Proficiency
- Microsoft Access
- Accurate Recordkeeping
- Statement Billings
- Call Volume and Quality Metrics
Timeline
Customer Service Specialist
Target
01.2022 - Current
Work From Home Customer Service Agent
Spectrum
11.2020 - 12.2021
Customer Service Associate
Walmart
08.2019 - 09.2022
High School Diploma -
Sumter High School
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