Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Roan

Reno,NV

Summary

Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.

Overview

2
2
years of professional experience

Work History

Drug and Alcohol Collector

Timely Testing
09.2024 - Current
  • Collect samples of urine from donors at facilities
  • Preform Alcohol test
  • Complete proper paperwork
  • Communicate properly with donors
  • Make sure bathrooms are secured taped down and blueing added
  • Observe clients carefully

Community Social Relations

Kinross
05.2024 - 08.2024
  • Utilized computer system to file documents and update information
  • Organized the mine safety event
  • Planned an agenda for event
  • processed paperwork and checks
  • Assisted employees
  • Assisted boss

Barista

Amas Bakery
05.2022 - 06.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma -

RMHS
Round Mountain NV
05.2024

Skills

  • Safety Procedures
  • Customer research
  • Call center experience
  • Assertiveness
  • Reliable
  • Fast Learner
  • Manageably
  • Organized
  • Time Management

Timeline

Drug and Alcohol Collector

Timely Testing
09.2024 - Current

Community Social Relations

Kinross
05.2024 - 08.2024

Barista

Amas Bakery
05.2022 - 06.2023

High School Diploma -

RMHS

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Bianca Roan