Lauren Walker
Robertsdale,AL
Overview
5
5
years of professional experience
Work History
Certified Collector/Bat/Drug and Alcohol
Gulf South Resources
Foley, AL
03.2024 - Current
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
- Managed customer accounts by obtaining payment information and updating records.
- DOT certified
- Drug and Alcohol testing
Assistant Manager
Cefco stores
Foley, AL
01.2022 - 12.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
House Cleaner
Self-Employed
Foley, AL
08.2021 - 01.2022
Manager
Big Fish Ministries
Foley, AL
06.2020 - 08.2021
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Criminal Justice
Coastal Community College
Bay Minette, AL07-2024
Bachelor of Arts - Criminal Justice
The University of West Florida
Pensacola, FLSkills
- Customer service
Timeline
Certified Collector/Bat/Drug and Alcohol
Gulf South Resources
03.2024 - Current
Assistant Manager
Cefco stores
01.2022 - 12.2023
House Cleaner
Self-Employed
08.2021 - 01.2022
Manager
Big Fish Ministries
06.2020 - 08.2021
Associate of Arts - Criminal Justice
Coastal Community College
Bachelor of Arts - Criminal Justice
The University of West Florida