Overview
Work History
Education
Skills
Timeline
Generic

Lauren Walker

Robertsdale,AL

Overview

5
5
years of professional experience

Work History

Certified Collector/Bat/Drug and Alcohol

Gulf South Resources
Foley, AL
03.2024 - Current
  • Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
  • Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.
  • Managed customer accounts by obtaining payment information and updating records.
  • DOT certified
  • Drug and Alcohol testing

Assistant Manager

Cefco stores
Foley, AL
01.2022 - 12.2023
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

House Cleaner

Self-Employed
Foley, AL
08.2021 - 01.2022

Manager

Big Fish Ministries
Foley, AL
06.2020 - 08.2021
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Arts - Criminal Justice

Coastal Community College
Bay Minette, AL
07-2024

Bachelor of Arts - Criminal Justice

The University of West Florida
Pensacola, FL

Skills

  • Customer service

Timeline

Certified Collector/Bat/Drug and Alcohol

Gulf South Resources
03.2024 - Current

Assistant Manager

Cefco stores
01.2022 - 12.2023

House Cleaner

Self-Employed
08.2021 - 01.2022

Manager

Big Fish Ministries
06.2020 - 08.2021

Associate of Arts - Criminal Justice

Coastal Community College

Bachelor of Arts - Criminal Justice

The University of West Florida

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Lauren Walker